Contract Manager

Location: Glasgow, United Kingdom |
Salary: Up to 37000 |
Posted: 16 Nov 2020 |
Closes: 30 Nov 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 200001YU-internal

JOB SUMMARY / PURPOSE:  

Aligned to a high profile contract, covering regions from the North East and the whole of Scotland,   the Contract Manager, will be the key customer contact  within the region and service delivered by the deployment teams.  

The role will be:  

▪ The key customer contact for one of the six customer Regions  

▪ Responsible for the performance of the Customer Service Supervisors  ▪ Responsible for achieving the deployment SLA’s  

▪ Responsible for leading, motivating a team of security personnel across a portfolio.  Ensuring that their team are fully engaged and supported to deliver a first class  customer experience and achieve daily, weekly and monthly performance objectives  

▪ Deliver effective manpower and establishment plans to ensure that resources are  adequate for the requirements of the portfolio  

▪ Instil a customer focused culture and a right first time approach at site level to deliver  exceptional standards improving the customer experience  

▪ Continuously developing self and others to understand the contractual requirements,  identifying trends and implementing plans to improve and enhance performance to  drive achievement.  


RESPONSIBILITIES / ACCOUNTABILITIES:  

▪ Management of the deployment teams  

▪ Key customer contact  

▪ Deployment Of personnel in line with contractual requirements  

▪ Operational Delivery management  

▪ Rostering and scheduling of all personnel  

▪ Reporting of performance in line with contractual requirements  

▪ Reduction in labour turnover  

▪ Safety and security of employees and customers with regard to working and  environmental conditions  

▪ Employee Management  

▪ Management of non-chargeable hours to ensure they are kept to a minimum  ▪ Management of Ad-Hoc work  

▪ Reduce employee disciplinary and grievance issues to a minimum  

▪ Maintain contractual and company standards

▪ Achievement of company & contractual KPI’s  

▪ Employee induction, coaching and training  

▪ Responsible achieving the deployment SLA’s  

▪ Maintaining Operational systems information.  

CORE COMPETENCIES:  

▪ Management Experience  

▪ Customer awareness  

▪ Operational Deployment experience  

▪ Remote workforce management  

▪ Planning and organising  

▪ Verbal & written Communication skills  

▪ Desktop IT skills  

▪ People Management – Disciplinary and investigation management experience  ▪ Teamwork  

▪ Security and operational systems  

▪ Basic Financial awareness  

▪ Self-management  

▪ Industry aware  

▪ Quality awareness.  

 

As the world’s leading provider of security solutions, we offer lots of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

 

Benefits:

  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)

  • Company Car

  • Workplace Pension Scheme

  • Great 4 Savings Employee Discount Scheme

  • Progression, training and development opportunities

 

As this is a security role we’re required by law to ask a number of screening questions. You’ll only have to do this once to be eligible to apply for G4S and our wide range of security roles so we’ve made this as quick as possible.

 

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