Contract Manager Nairobi Competitive Market Rate

Contract Manager

Location: Nairobi |
Salary: Competitive Market Rate |
Posted: 5 Feb 2020 |
Closes: 5 Mar 2020 |
Job Type: Full Time and Permanent |
Business Unit: Kenya |
Region / Division: Africa |
Reference: G4S/TP/5086074/184473

Basic Salary

Pension Scheme

Medical Insurance 

Group Personal Accident Cover

Job Introduction:

Effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers is achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

Effective Management of the contract financial performance

  • Drive revenue growth by Identifying new business opportunities in the sphere of operations through an integrated security solutions approach
  • Demonstrate a thorough understanding of the competitor environment faced by the branch
  • Gross Margin Management and implement cost saving controls
  • Ensure Labour efficiency controls e.g. optimal establishment, overtime control, proper  billing by confirming the accuracy of the A-Register
  • Ensure Overhead controls according to set targets
  • Achieve Price Increases and contract profitability according to set targets
  • Achieve existing revenue growth
  • Assist debt management i.e. enforcing the credit policy

Efficient and effective operations management

  • Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
  • Ensure that resources are optimally deployed
  • Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that operators within the contract are properly equipped to handle assignments e.g. JDs, training, resources

Effective people Management

  • Maintain excellent employee motivation , performance management and engagement
  • Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
  • Resolve disputes or disagreements promptly
  • Proper allocation of staff to positions to fulfill contract requirements within the branch
  • Ensure appropriate level of employee training and development
  • Adhere to G4S rules, regulations and  procedures by the operators

Ensure maintenance of customer service levels

  • Make  regular liaison and scheduled meetings with the customer
  • Address customer requests and complaints promptly
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Ensure that all assignments in the branch have post instructions and emergency procedures
  • Properly investigate incidents and recommend preventive measures
  • Ensure that assignments within the contract are properly supervised
  • Ensure that the staff deployed within the branch are properly trained and equipped to undertake assignments

Ensure Health and safety at work

  • Appoint a Safety Champion, ensuring he or she has attended training
  • Ensure that supervisors’ job specifications set out their responsibilities for safety
  • Ensure that safety performance measurement and review is conducted in detail at Branch level
  • Ensure that a positive safety culture is fostered and developed in their branches
  • Ensure that all accidents, incident and near misses are reported and investigated
  • Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.
  • Ensure the safe operation of equipment

The Ideal Candidate:

Knowledge and Qualifications

  • A degree in Business Management or any other relevant qualification
  • Understanding of the Kenya market and legislation,
  • Five years experience in operations dealing with people

Technical Skills

  • Financial acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products

Behavioral Skills – Management

  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer thinking
  • Collaborating and Co-operating




About the Company:

G4S is the leading global integrated security company specializing in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country

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