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Contact Centre Operator Leeds, United Kingdom Up to 10.77

Contact Centre Operator

Location: Leeds, United Kingdom |
Salary: Up to 10.77 |
Posted: 21 Dec 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 210003F2

Job Description


An exciting opportunity has arisen for a Contact Centre Operator to join our expanding Operations Support Team, based in our Leeds office (LS10), West Yorkshire. You will be responsible for the scheduling of staff, welfare and general out of hours calls that may come in, as well as supporting frontline staff and field based managers. This is a busy role and no two days are the same but you will be working as part of a dynamic forward thinking team for the largest security company in the world! 

The shift pattern is 4 days, 4 off, 4 nights, 4 off and the shifts are 12 hour shifts, nights and weekends (42 hours per week). 

Role Responsibility:

  • Monitoring the health, safety and welfare of field based personnel (typically security guards)  through completion of welfare calls and effective escalation where needed

  • Accurately record all incidents and report and escalate accordingly

  • Scheduling and deploying security personnel across the country in line with contractual requirements

  • Assisting field based Operational Management teams across the country

  • Acting as a central point of contact for all field based staff members

  • Providing support to the Operations Teams in using the systems to their full capability

  • Producing timely and accurate incident reports

About you

  • Ideally you will have experience in a similar role or within a response team (such as 999 operator) but this is not essential

  • You will be a team player - sometimes taking responsibilities for actions and supporting the other members of the team

  • You will be able to prioritise your workload whilst under pressure

  • You will have good communication skills at all management and employee levels

  • Attention to detail, Planning and Organising

  • Accurately recording data to enable consistent and reportable MI

  • Customer Service Excellence

In return 

  • Salary of circa £23,500 (expect to earn £25,000 - £27,000 with some overtime)

  • Plenty of overtime opportunities

  • Free Parking

  • 21 days annual leave

  • Full Training and support from day one

  • Perks at Work Scheme

  • Pension and Life Assurance

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