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Console Operator Boston, Massachusetts $25.00

Console Operator

Location: Boston, Massachusetts |
Salary: $25.00 |
Posted: 28 Sep 2021 |
Closes: 28 Oct 2021 |
Job Type: Full Time and Permanent |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/2985559/218191

Job Introduction:

Hiring Now!

                                                    1500 Dollar Sign-On Bonus

The world's leading private security organization, G4S, has an immediate job opportunity for an Console Operator. As an Console Operator, you will serve as the main point of contact for the intake and escalation of all issues as reported by employees, contractors, and outside agencies.  This position monitors all events, (access control, alarm, CCTV, phone) and must maintain composure and professionalism during scheduled work shifts and communicate effectively.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

**$1,500 bonus will be paid as follows: $750 after 60 days of continuous employment, and $750 after 90 days of continuous employment. Bonus amount is subject to applicable federal and state income withholdings.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Provide full phone answering internal and external, including taking and relaying messages appropriately and accurately to client’s staff, plant emergency and after-hours switch board transfers
  • Operate and monitor all technical fire prevention and security systems – proprietary fire alarm systems, access control systems, CCTV, fence alarm and internal intrusion alarm systems in High Security Areas
  • Respond to all fire prevention and security alarms in a timely manner
  • Report and notify and dispatch security personnel and/or report to shift leader to investigate all irregular alarms and reports
  • Interface with facility management and supervisory personnel and ensure compliance with applicable sections of the clients corporate security manual as well as the post standard operating procedures
  • Maintain functional knowledge and continuing education on all aspects of the access control, CCTV, duress alarms, security, fire/life safety systems
  • Maintain protocol at all times
  • Keep the area in a state of proper readiness for any kind of situation
  • Perform other tasks and duties of a similar nature and scope as assigned

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Current and valid driver’s license if driving a company vehicle

Type and Length of Specific Experience Required

  • Must possess one or more of the following
    • Eighteen (18) months serving as a G4S employee on the client site
    • Two (2) years of related security, corrections or police experience

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity:  Office environment, customer service, speaking, listening, observing

Physical efforts to carry out job duties:  Standing, walking, and sitting. Minimal to no stooping or kneeling.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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