Complex Needs Support Worker BRIDGEND £18,873.56

Complex Needs Support Worker

Location: BRIDGEND |
Salary: £18,873.56 |
Posted: 19 Nov 2019 |
Closes: 10 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 8285

Role Responsibility:


HMP Parc, Bridgend

£18,873.56 per annum

Full-time (40 Hours Per Week)

As the world’s leading security solutions group with operations in over 100 countries and more than 610,000 employees worldwide, G4S is a truly unique company. We’re bigger, more diverse and involved in more fascinating, cutting-edge projects than many people would imagine and we now have an opportunity for a Complex Needs Support Worker to join our team at HMP Parc, a category B prison, In Bridgend, South Wales, currently holding over 1600 men and young people in a secure but modern environment.

The successful candidate will be required to support the operational staff in the Safer Custody Unit with the day to day care and management of prisoners with additional/complex needs, including those with Learning Disabilities, Mental Health and Personality Disorders.​

Key Responsilities

  • To work alongside the Safer Custody Team to identify those individuals requiring additional support and to agree level of support required.
  • To provide one to one interaction/care with those individuals deemed as benefitting from 1 to 1 engagement.  This engagement would be for the purpose of improving mental, emotional and physical well-being through conversation and identified extra activities.
  • To actively drive forward and facilitate activities, either group or individual, that would assist in the management and care of complex individuals
  • To raise concerns over possible ‘gaps’ in provision that become apparent through your day to day interactions with prisoners.
  • To support the implementation and reinforcement of specific management plans for individuals and to contribute to the development of plans when required.
  • To develop and contribute towards strategies for managing challenging behavior.
  • To assist in crisis situations by interacting with the individual concerned to de-escalate emotions and reduce risk of harm to self or others.
  • To complete detailed observation entries in relevant documents.
  • Ensure the maintenance of security within the prison environment by compliance with security instructions.
  • To work at all times within the bounds of confidentiality and adhering to data protection.
  • To operate within the equality and diversity framework.
  • Participate in bi annual Employee Development Review (EDR).
  • Ensuring where possible, support is beneficial and related to sentence planning targets, transitions between the prison or to other services and establishments.
  • Co-ordinate other departments or potential outside agencies to support the department
  • Operate in accordance with G4S policies and procedures, adhering to legislation and best practice, undertaking further training as identified in conjunction with Line Manager.
  • Any additional duties as negotiated with your Line Manager.

The Ideal Candidate:

Essential Skills

  • 12 months experience of working within a secure environment
  • Experience of working with potentially aggressive or ‘difficult to engage’ people.
  • Evidence of ability to develop and maintain effective working relationships at all levels / collaborative working
  • Experience of working in challenging settings.
  • Experience of/ability to, work within a team
  • Able to work within challenging and complex situations
  • Positive & motivational communication skills
  • Empathy & diplomacy
  • Experience of working with vulnerable groups e.g. Mental Health & learning disabilities
  • Able to demonstrate a good standard of literacy and numeracy
  • Able to provide examples of diversity in practice


Desirable Skills

  • Experience of working in small groups
  • NVQ level 2 in Health & Social Care


At G4S, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. We are seeking to recruit a caring, pro-active and confident professional to help make a real difference to their lives.

If you join us, you will find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Our benefits are as you would expect from a large organisation and include a company pension, comprehensive training, career development, generous holiday entitlement, uniform and access to our on-site gym.

Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 5 years. You will also need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.

HMP & YOI Parc is committed to a clean air policy for the wellbeing of its staff, and to protect them from the risks of passive smoking. Our prison is a smoke-free environment, and smoking is not permitted in any area of the establishment. The conveyance of smoking paraphernalia (including tobacco, cigarettes and e-cigarettes) through the Keylock and into the prison will be considered a disciplinary offence under the company’s Disciplinary Policy.


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