Complex Case Manager Morpeth, Northumberland £35,000-£40,000 per annum

Complex Case Manager

Location: Morpeth, Northumberland |
Salary: £35,000-£40,000 per annum |
Posted: 20 Nov 2019 |
Closes: 11 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 8196

Role Responsibility:

Are you looking for a new challenge in an environment where no two days are the same? We are a friendly and well-established team looking to recruit enthusiastic and committed Registered General Nurses at HMP Northumberland.

G4S Health Services has been one of the leading providers to all justice health environments since 2005. Working across Secure, Custody and Sexual Assault Referral Centres (SARC) across the UK, we provide primary care and forensic healthcare to a wide range of patients.


We are recruiting for a Complex Case Manager to join our team in HMP Northumberland


Benefits as a Complex Case Manager

  • Salary of £35,000-£40,000 per annum
  • Golden Hello - £500 on commencement of Employment
  • Company pension scheme with employer contributions 
  • Life assurance
  • Employee discount scheme
  • O2, Aviva and British Gas discounts


Shifts: 37.5 hours per week (Full Time)


Job Outline: To coordinate and contribute to the delivery of care to those patients considered to have complex health and social needs within the prison environment and to manage patient transfers in and out to other establishments/approved premises and coordinate the patient pathways from prison to hospital and returning to prison. 


Key Responsibilities


  • Provide health and social care to offenders to ensure a professional service is delivered in line with professional, contractual and company standards, including security instructions.
  • Identify those patients with complex needs and undertake assessments to identify complex health and social care needs and determine the appropriate level of intervention, care and management. Liaising with prison governors to be the primary healthcare lead for complex case MDTs.
  • Take responsibility for the coordination, the monitoring and evaluation of care delivery to those as identified as having complex needs within a case load model and manage the combined register.
  • Liaise with key stakeholders, including external agencies, to ensure the delivery of an effective and appropriate intervention.
  • Provide professional advice and support to allied health professionals and non-clinical staff to ensure the effective health and social care of offenders in line with current best practice.
  • Coach, support and supervise healthcare staff, as required, to develop their skills in line with professional standards and current best practice as appropriate.
  • Promote an understanding of, and develop health and social care services within the prison environment to maximise personal well-being and promote independence.
  • Promotion of a positive health, safety and infection control culture to maintain a safe environment for all stakeholders.
  • Complete all relevant documentation to deadline in accordance with professional, contractual and company requirements.
  • To work at all times within the bounds of confidentiality, adhering to GDPR requirements.
  • Communicate effectively with appropriate others to minimise risk.
  • To operate within the equality and diversity framework.
  • Participate in bi annual Employee Development Review (EDR).
  • Engage where appropriate in the selection, training and development of healthcare professionals and other related staff, in conjunction with appropriate others.
  • Operate in accordance with the NMC Code of Conduct and G4S policies and procedures, adhering to legislation and best practice, undertaking further training as identified in conjunction with Line Manager.
  • Any additional duties as negotiated with your Line Manager.

The Ideal Candidate:

Skills and Knowledge



  • Part 1 NMC registration
  • Experience of working in partnership with other providers of healthcare
  • Able to demonstrate a high level of literacy and numeracy
  • Able to undertake audit and complete the audit cycle, implementing changes to practice
  • Implementation of the principles of QI in healthcare
  • Hold Clinical Skills competences  as a minimum
  • Competent mentor
  • Able to work within challenging and complex situations
  • Evidence of ability to develop and maintain effective working relationships at all levels.
  • Able to demonstrate knowledge of chronic disease management



  • Evidence of further development of own clinical practice LTC management
  • Experience of working within a secure environment
  • Degree level qualification or above
  • Experience of involvement in innovation or change
  • Nurse Prescriber
  • Driving Licence.
  • Completion of mentorship/supervision training


This role requires the ability to work with vulnerable, frail people, who may be distressed or experiencing pain, in a caring and compassionate way. A Criminal Records Bureau check will therefore be required to exclude any individual with a history of criminal behaviour which could be considered unacceptable (by G4S or the clients) in a patient care environment. Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery.

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