Cleaning Supervisor

Location: Norwich, Norfolk |
Salary: £11.03 to £22.03 |
Posted: 5 Jan 2022 |
Closes: 19 Jan 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11030

Role Responsibility:

This role and contract sit within our Facilities Management sector of G4S where we aim to improve the lives of people across the UK and Ireland by creating productive, safe and smooth working environments.

 

We have an opportunity for a Cleaning Supervisor to join our team as part of our contract with the Norfolk and Suffolk NHS Foundation Trust, based at the Julian Hospital, Bowthorpe Road, Norwich NR2 3TD

 

This is a Full Time role where you will be working 37.5 hours per week, covering various shifts. (Week 1: Tues, Wed, Thurs, Fri 11:00 - 19:00   Week 2: Mon, Tues, Wed, Thurs, Sat, Sun 07:00 - 19:00)

 

The rate of pay is £11.03 per hour Monday to Friday, £16.54 per hour on Saturday’s and £22.03 for any hours worked on Sundays.

 

This is an exciting opportunity to learn and develop as a Cleaning Supervisor, where you will be responsible for the planning, supervision and control of the day-to-day Housekeeping and Healthcare Cleaning Services, ensuring that service delivery meets with the required service standards within designated areas of control within the Norfolk & Suffolk  NHS Foundation Trust.

 

You will be responsible for the planning, supervision and control of the day-to-day Housekeeping and Healthcare Cleaning Services, ensuring that service delivery meets with the required service standards within designated areas of control within the Norfolk & Suffolk  NHS Foundation Trust.

 

Other Key Responsibilities:

 

Health and Safety

  • Maintain a Healthy, Safe and Secure working environment in line with current legislation, G4S and Trust policies and procedures.

  • Engage all staff in awareness of and adherence to maintenance of a safe working environment and ensure all staff receive H&S training as relevant to their role.

  • Report any incidents or complaints effectively and within G4S, Trust and legislative guidelines.

 

Planning and Control

  • Ensure correct resource levels are maintained to meet service provision and liaise with line management in the production of operational rosters.

  • Manage annual leave requests in accordance with operational requirements and management instruction.

  • Ensure forward planning with training sessions from the annual training calendar.

 

Customers

  • Conduct yourself in a professional manner ensuring confidentiality, privacy and dignity is maintained at all times in accordance within G4S Trust and legislative policies and guidelines.

  • Ensure that all communications from the Trust, Client Teams, and the Company are cascaded as appropriate.

  • Build strong relationships and develop effective communication with the Trust Client(s), and other NHS customers to support building and maintaining excellent relationships.

  • Maintain clear brand standards in line with the strategic intent of the account and ensure the image of the service reflects the professional image of the company.

 

Reporting

  • Ensure the quality and performance of the service provided by the department is monitored and reported as required.

  • Act upon audit feedback, initiating appropriate actions where necessary.

 

People Management

  • Provide supervision, guidance and support to staff within the Housekeeping and Healthcare Cleaning Services to ensure they carry out their roles efficiently and effectively and comply with relevant legislative, G4S and Trust operating standards to achieve the department’s service provision objectives.

  • Ensure staff are supervised in accordance with the relevant G4S or Trust policy in relation to training, absence management, disciplinary and grievance.

  • Conduct the Company’s appraisal process for subordinates, identifying their development and training needs and facilitating solutions to address them.

  • Participate and conduct, as required, in regular team meetings, performance reviews, job chats, return to work discussions and accidents and other investigations.


The Ideal Candidate:

Essential Criteria

  • Experience at interfacing at various levels throughout the organisation, gaining and maintaining credibility with all people.

  • Ability to influence and work under some pressure.

  • Good team player with a degree of initiative and creativity.

  • Can demonstrate an eye for detail and the ability to work to deadlines.

  • Creative and effective reaction to operational issues.

Desirable Criteria:

  • Level 3 Food Safety Certificate.

Benefits:

  • Competitive Salary with enhanced pay rates at Weekends (50% Saturday and 100% Sunday)

  • 27 days annual leave plus Bank Holidays (pro-rata for part time employees)

  • Company Sick Pay and Pension Contributions

  • Life Assurance Scheme

  • Employee Discounts Scheme

 

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