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Cash In Transit (CIT) Manager (Pretoria) - G4S Cash Solutions - South Africa Pretoria Market Related

Cash In Transit (CIT) Manager (Pretoria) - G4S Cash Solutions - South Africa

Location: Pretoria |
Salary: Market Related |
Posted: 18 Nov 2020 |
Closes: 11 Jan 2021 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Cash Solutions |
Region / Division: Africa |
Reference: G4S/TP/2716490/200848

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice. 

Job Introduction:

CIT Manager

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CIT Manager based at our operations in Pretoria.

The responsibilities of a CIT Manager is to effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company’s security procedures are applied throughout the branch. Furthermore, to continually review and improve branch profitability and security.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation

Role Responsibility:

Effective management of the branch financial performance

  • Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
  • Initiate cost saving model and controls

Gross Margin Management

  • Direct Wage control
  • Overheads control
  • Service/Schedule profitability
  • Ensuring that claims against the Company are prevented or minimized
  • Recommend capital expenditure in line with authority matrix

Effective management of staff  within the branch

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Set and agree objectives and performance standards with staff, including understanding of policy and procedures
  • Monitor performance and provide feedback
  • Branch organizational structure is adequately staffed through effective recruitment
  • Optimize resources to meet operational needs.  Comply with operational and administrative procedures within defined guidelines


  • Succession Planning and Employment Equity
  • Determine training needs (in line with training and hr policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.


  • Monitor and address staff motivation levels 
  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code. 
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Hold branch management team meetings and communicate to all branch staff through those briefings
  • Maintain and develop sound trade union relationships

Effective management of Operations

Customer retention and customer service levels

  • Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
  • Undertake regular and consistent customer visits and assess service of personnel
  • Monitor customer service levels and implement management information KPIs
  • Use Branch Systems and spreadsheet software to provide management information regarding the department’s performance and to improve profitability.  Ensure the systems are updated and maintained according to the Company’s guidelines.  

Fleet Management

  • Ensure fleet requirements are correctly communicated to Transport department
  • Monitor fleet quality and standards around vehicle appearance and running

Ops Process management – adherence to quality standard

  • Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained. 
  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code. 
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Hold daily branch management team meetings and communicate to all staff through those briefings
  • Optimize utilization of resources within the branch to ensure smooth and efficient operations

 Cash Processing

  • Conduct monthly checks on Cash reconciliation process for cash processing
  • Manage the implementation of all Cash processing policy and procedures
  • Manage the exception on Cash processing final release of payments and customer queries

Effective management of the risk process and compliance within the region

  • Manage and monitor loss prevention and loss reduction procedures
  • Ensure and monitor adherence to procedures and policies around risk
  • Ensure the adherence and correct utilization of company systems and procedures.
  • Recommend capital expenditure for improved security
  • Maintain and complete records of audits around risks/security for the branch
  • Responsible for Health and Safety awareness and compliance at the branch

Effective management of the Sales Representatives in achieving their Targets

  • Conduct weekly meeting with Sales Representatives
  • Monitor Sales performance against targets
  • Assist Sales Representatives in pro-active solutions towards the achievement of agreed targets
  • Manage the Sales Representatives in the preparation of new business
  • Manage the Sales Representatives in customer retention, terminations and service delivery
  • Manage the Sales Representatives in the implementation of service level contracts with consideration to pricing and scheduling

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required 

The Ideal Candidate:

Minimum Requirements:

  • Experience of multi-site management
  • 3 years General Management (Profit and Loss preferential)
  • PSIRA Grade B and CIT
  • SAPS Firearm competency
  • Code 10 drivers licence preferable


  • Logistics/Fleet management
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation
  • G4S Business Ethics /preventing bribery and corruption
  • Knowledge of Basic Accounting


  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation skills
  • Computer literacy – MS Office
  • Basic financial skills 


  • Awareness of the market environment
  • Delivering Strategy
  • Driving Change
  • Leading People
  • Delivering Performance
  • Working with Complexity
  • Managing Professionally
  • Customer Thinking
  • Collaborating and Co-operating 

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com

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