Cash Centre Manager (Welkom) - G4S Cash Solutions - South Africa Welkom Market Related

Cash Centre Manager (Welkom) - G4S Cash Solutions - South Africa

Location: Welkom |
Salary: Market Related |
Posted: 15 Nov 2018 |
Closes: 17 Mar 2019 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Cash Solutions |
Region / Division: Africa |
Reference: G4S/TP/2716490/134021

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

                         Cash Centre Manager

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Cash Centre Manager based at our operations in Welkom.

The main purpose of this key role is to effectively manage and oversee the total operations of all cash related activities. To ensure alignment of contractual obligations to customers and drive implementation company’s cash processing procedures in the most cost effective and efficient manner possible. To continually review and improve branch profitability.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Cash Processing plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Effective management of the Cash Centre Operations

  • Manage relationship between actual results, budgets and delegating accountability where appropriate.
  • Initiate cost saving model and controls
  • Gross Margin Management

Effective management of Cash Centre staff  within the branch

Effective  Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Set and agree objectives and performance standards with staff, including understanding of cash Centre policies and procedures
  • Monitor performance and provide feedback
  • Cash Centre organisational structure is adequately staffed through effective recruitment
  • Optimise resources to meet cash Centre operational needs.  Comply with cash Centre operational and administrative procedures within defined guidelines


  • Succession Planning and Employment Equity
  • Determine training needs (in line with training and HR policy) for cash Centre staff.


  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S code of conduct and disciplinary code. 
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Maintain and develop sound trade union relationships

Effective management of the Cash Centre

Customer retention and customer service levels

  • Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
  • Undertake regular and consistent customer visits (as and when required) and assess service of personnel
  • Handling all Cash Centre customer queries and complaints
  • Monitor customer service levels and implement management information KPIs
  • Use Cash Centre Systems and software to provide management information regarding the cash Centre performance and to improve profitability.
  • Completion of CMC daily reports for submission to CMC daily return  email address for consolidation and analysis and management by exception
  • Effective management of the cash processing reconciliation process
  • Authorize all EFT's

Quality Assurance of the Cash Centre

  • Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Optimise utilisation of resources within the branch to ensure smooth and efficient operations in the delivery of customer contractual obligations

Effective management of the risk process and compliance within the Cash Centre

  • Manage and monitor loss prevention and loss reduction procedures
  • Ensure and monitor adherence to procedures and policies around risk
  • Ensure the adherence and correct utilisation of company systems and procedures.
  • Recommend capital expenditures
  • Maintain and complete records of audits around risk
  • Responsible for Health and Safety awareness and compliance in the Cash Centre

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace

The Ideal Candidate:

Minimum Qualifications and Experience

  • Tertiary qualification in banking/financial services/general management preferred
  • 2 years experience in Cash Centre Management preferred or 3 years management experience in a similar operational/business unit management environment recommended


  • G4S Cash Centre Policy and procedures
  • Relevant SARB legislation
  • G4S HR Policy and procedures
  • Health and Safety legislation


  • Communication (Written and Verbal)
  • Computer literacy – MS Office (specific reference to Excel)
  • Advanced Cash Processing skills
  • Advanced report and analysis of information
  • Awareness of the market environment
  • Delivering strategy


  • Driving Change
  • Leading People
  • Delivering Performance
  • Working with Complexity
  • Managing professionally
  • Customer Thinking
  • Collaborating and Co-operating

We welcome applications from all suitably qualified candidates, but SA citizens or those with a valid SA work permit, will have a distinct advantage.

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: 

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