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Case Administrator Wolverhampton £20,210.63

Case Administrator

Location: Wolverhampton |
Salary: £20,210.63 |
Posted: 19 Jun 2022 |
Closes: 3 Jul 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 11971

Role Responsibility:

Case Administrator

G4S Care & Rehabilitation Services

HMP Oakwood, Wolverhampton, WV10 7QD

Salary £20,210.63 per annum

Permanent - Full Time (40 hours per week)

Benefits:  Company Pension, free on-site parking, on-site canteen, local Gym discounts,  ongoing training and development and access to High Street Shop discounts.


HMP Oakwood is an innovative prison which has been highlighted by Her Majesty’s Inspectorate of Prisons as an “Impressive institution, with a culture of decency and respect. Driven by courageous leadership, excellent peer-led initiatives and outstanding management of learning and skills provisions”.


Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP Oakwood is one of the largest prisons in England and Wales, providing places for up to approximately 2100 Category C male prisoners.


We now have an opportunity for an organised and dynamic individual to join our team at HMP Oakwood to provide administrative support. The role is one of great importance and although it can be challenging, it proves to be a very rewarding.


Key Responsibilities

  • Set up of files ensuring the paperwork is relevant and kept up to date
  • Maintain and update databases
  • Liaise with external agencies such as probation / Police / Courts / Social Services
  • Complete all aspects of the prisoner details on P-NOMIS and make sure these are kept up to date
  • Complete discharge paperwork as and when required. Ensure licences are correct
  • Respond to prisoner applications
  • Monitor mail / Telephone calls for prisoners subject to Public protection measures.
  • Attend any OMU meetings as and when required
  • File and record paperwork as and when received in the prisoner core records
  • Keep the prisoners alert/s status on P-NOMIS up to date and accurate.
  • Monitor and distribute internal/external post
  • Monitor and deal with departmental emails
  • Book prisoner transport to courts
  • Prepare end of month evidence for Performance meetings

The Ideal Candidate:

Essential Skills

  • Ability to use Word, Excel, PowerPoint & Google
  • Be able to work in a fast paced environment
  • Good organisational skills


Desirable Skills

  • Previous experience in similar role


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.


For more information about HMP Oakwood please visit


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

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