Call Taker (Full Time and Flexible Contracts)

Location: Lincoln |
Salary: £18,889 per annum based on a 37 hour week |
Posted: 15 Apr 2019 |
Closes: 10 May 2019 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland

Job Introduction:

In April 2012, G4S entered into a strategic partnership with Lincolnshire Police. The Force Control Room serves the public 24/7 answering emergency and non-emergency calls to the Police as well as deploying officers to incidents.

We are now looking to appoint Call Takers on both full time and flexible hour contracts starting in July 2019. The role is fast paced and demanding, therefore suitable candidates will be comfortable working under pressure, to targets and have experience of working in a Customer Service / Control Room environment. If successful you’ll work as part of a team, dealing with a wide range of incidents from being asked for general advice, to dealing with life threatening situations. You must work quickly and accurately, using excellent communication, listening and data recording skills. Lateral vision is essential in this role as it will be your job to risk assess each incident ensuring that there is enough information to maximise Police Officer and public safety. 

This is a challenging yet rewarding role, with many benefits including excellent onward career opportunities within the Force Control Room and further in the G4S & Lincolnshire Police organisations.

If successful upon application you will be invited to attend an interview and to undertake a series of competency tests.

If you would like more information regarding this position, contact the HR Resourcing & Succession Planning Team on 01522 558235 or by emailing resourcing@lincs.pnn.police.uk.

Closing Date: Friday 10th May 2019 at 23:45 hours


Role Responsibility:

Essential Skills and knowledge

  • NVQ Level 3 or equivalent in Customer Care or experience in Customer Service Environment
  • Experience dealing with telephone enquiries
  • Demonstrates experience in using Microsoft Office and windows based packages
  • Demonstrates the ability to develop strong working relationships internally and externally
  • Communicates effectively and clearly both verbally  and in writing avoiding jargon
  • Uses listening and questioning techniques to elicit relevant information
  • Demonstrates the ability to analyse verbal information and extract relevant data from this
  • Experience of dealing with vulnerable, upset and angry customers.
  • Demonstrates knowledge of customer care issues


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