Call Handler CM1 2QE £20,000

Call Handler

Location: CM1 2QE |
Salary: £20,000 |
Posted: 15 Sep 2021 |
Closes: 29 Sep 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 10217

Role Responsibility:

Call Handler – Patient Transport Services

Chelmsford, CM1 1GU 

£20,000 per annum

Full Time - 40 hours per week 



 Job Outline:

The Call Handler is the first point of contact for anyone wishing to query or chase a patient transport journey. The Call Handler's role is predominantly to take enquiries from patients, patient representatives, care homes or health care professionals. Helpdesk Agents will also deal with transport complaints.  





  • Work as part of a team to carry out the above functions and represent G4S Healthcare within the NHS.
  • Communicate effectively and liaise with patients, health care professionals and senior on call management as required.
  • Have excellent interpersonal skills and telephone manner
  • Escalate to Senior Controllers patient journeys at risk of failure.
  • To keep up to date and complete training as requested.
  • To be aware of safeguarding policies and procedures.
  • To understand the escalation process and implement it when necessary.
  • To work as a team to support colleagues.
  • Have the ability to work in a fast paced environment.
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.
  • Carry out any other duties relevant to the role as directed by your senior or Team Leader

The Ideal Candidate:

Essential Skills:

  • A professional attitude, calm disposition and excellent telephone manner is paramount for this position
  • Experience of working in a safeguarding environment and completing safeguarding documentation
  • Ability to work well as part of a team
  • Strong verbal and written communication skills
  • Ability to multitask whilst paying strong attention to detail



Desirable Skills: 

  • Experience of working in a safeguarding environment and completing safeguarding documentation
  • Experience of working in a customer focused environment

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