Call Handler- Maternity Cover CM1 2QE £8,203.52

Call Handler- Maternity Cover

Location: CM1 2QE |
Salary: £8,203.52 |
Posted: 13 Sep 2021 |
Closes: 8 Nov 2021 |
Job Type: Permanent & Part-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 10487

Role Responsibility:

Call Handler – Patient Transport Services (Maternity cover)

Chelmsford, CM1 1GU 

£8,203.52 per annum 

Part time- 16 hours per week (Weekends)


 Job Outline: The Call Handler is the first point of contact for anyone wishing to query or chase a patient transport journey. The Call Handler's role is predominantly to take enquiries from patients, patient representatives, care homes or health care professionals. Helpdesk Agents will also deal with transport complaints.  


Whats involved:

  • Work as part of a team to carry out the above functions and represent G4S Healthcare within the NHS.
  • Communicate effectively and liaise with patients, health care professionals and senior on call management as required.
  • Have excellent interpersonal skills and telephone manner
  • Escalate to Senior Controllers patient journeys at risk of failure.
  • To keep up to date and complete training as requested.
  • To be aware of safeguarding policies and procedures.
  • To understand the escalation process and implement it when necessary.
  • To work as a team to support colleagues.
  • Have the ability to work in a fast paced environment.
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.
  • Carry out any other duties relevant to the role as directed by your senior or Team Leader

The Ideal Candidate:

Essential Skills:

  • A professional attitude, calm disposition and excellent telephone manner is paramount for this position
  • Experience of working in a safeguarding environment and completing safeguarding documentation
  • Ability to work well as part of a team
  • Strong verbal and written communication skills
  • Ability to multitask whilst paying strong attention to detail


Desirable Skills: 

  • Experience of working in a safeguarding environment and completing safeguarding documentation
  • Experience of working in a customer focused environment

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