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Billing Support Specialist Worksop Regional Office Competitive

Billing Support Specialist

Location: Worksop Regional Office |
Salary: Competitive |
Posted: 21 Apr 2021 |
Closes: 5 May 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Regional Management |
Region / Division: UK, Ireland and Africa |
Reference: G4S/TP/6831894/209414

25 days holiday, plus bank holidays. Contributory pension scheme. Life assurance. Free parking.


Job Introduction:

Are you looking for an exciting career in Finance, with A Global Company that will facilitate your personal development and progression? We have an excellent opportunity for you to join our busy Finance Department/Shared Services Centre as our Billing Support Specialist. If you have a keen eye for detail, have the drive to deliver a high-quality service and have an organised work approach you could be the candidate that we are looking for. As our Billing Support Specialist you will deal with customer invoices and credit notes to ensure that they are created and processed in an accurate and timely manner and will receive full training and support.

G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S have recently been acquired by Allied Universal making the company the biggest security provider and the 7th largest employer in the World.

Job role Outline:

To ensure customer invoices and credit notes are created and distributed accurately and in a timely manner. Ensure all queries that are received have tickets raised & are resolved in a timely manner.


Role Responsibility:

Job role Outline:

To ensure customer invoices and credit notes are created and distributed accurately and in a timely manner. Ensure all queries that are received have tickets raised & are resolved in a timely manner.

Key Accountabilities and Responsibilities

  • Look for process improvement opportunity for FSSC service delivery
  • Work to daily team target set by team leader
  • Accurate and timely creation of correctly authorised manual invoices within SAP, Oracle, Great Plains & Exchequer when requested by the business
  • Creation of manual credit notes within SAP, Oracle, Great Plains & Exchequer - ensuring adherence to company policy
  • Loading of documents to customer portals timely
  • Resolve customer queries in a timely manner
  • Creating and categorising outbound service requests
  • Liaise with Credit Controllers in regards to Business requests

Key Competencies

  • Experienced in using MS Excel & MS Word
  • Numerate and literate


The Ideal Candidate:

Skills & Knowledge

Essential

  • Excellent verbal communication must be able to effectively communicate G4S policy
  • Team Player must be willing to help and support colleagues
  • Should possess the drive to deliver a high-quality service to help promote the Financial Shared Service Centre
  • Ability to keep calm under pressure
  • Organised approach to work
  • Availability to cover multiple FSSC functions as and when required

Desirable

  • Experience in working with customers to resolve queries and issues
  • Experience in processing invoices to specific requirements and timeframes
  • Experience of working in a busy customer service/finance environment.
  • Experience in using SAP and Oracle

 


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