Assistant Account Manager

Location: Leicester, Leicestershire |
Salary: £40,000 - £45,000 |
Posted: 15 Nov 2019 |
Closes: 27 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 8344

Role Responsibility:


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. Our services include facilities management, technical project management, business support and PFI contracts.

At G4S FM we are used to working in critical and secure environments. Our expertise in sectors such as defence, courts and hospitals is second to none. This expertise also reassures our clients in education, and utilities, where they welcome our extra vigilance when maintaining and operating their buildings.

Our success is therefore underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.



This is an opportunity for someone with extensive PFI experience, or someone looking to take a step up in their career and develop the PFI experience they already hold, to work in facilities management where previous experience either working at Contract Management/Senior Contract Management level would be advantageous.

You will be a strategic Manager, able to lead and motivate your team to deliver a first class facilities management service in a challenging yet rewarding PFI environment. You will have an eye for detail, and be able to identify further opportunities to grow the existing contract and drive revenue and profitability. 

You will be an advocate of solid processes and procedures, in order to ensure that your team are meeting and exceeding contractual KPI's and SLA's 

As the Assistant Account Manager you will be managing an experienced facilities team on a daily basis ensuring the contract is effectively adhered to from a TFM point of view.

This role will require you to manage both hard and soft services across 4 Schools in Leicester.

Some of your key responsibilities will include maintaining an operational focus on customer relations, contract retention, service delivery, commercial performance and processes management. You will support recruitment and induction of operatives, support on-going training programs for technical and safety training and monitor and control agreed budgets. 


The Ideal Candidate:

Desirable criteria

  • Prince2 or similar
  • Lean Six Sigma or equivalent
  • BIFM Level 3-4
  • ILM Level 2-3
  • Proven experience in FM change management showing consistency and progression
  • Experience of Direct or Indirect management of a multi-disciplinary workforce
  • IOSH Managing Safely 


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