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Area Operations Controller Belfast, United Kingdom Up to £23000

Area Operations Controller

Location: Belfast, United Kingdom |
Salary: Up to £23000 |
Posted: 26 Jan 2022 |
Closes: 25 Feb 2022 |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100036U


G4S Secure Solutions (UK) is the largest security solutions provider in the UK & Ireland and we are currently looking for an Area Operations Controller (AOC) to join our Deployment team based in the Belfast office. The role will report into the Operations Support Manager and is 40 hours per week.

The AOC will be responsible for maintaining regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and interacting with the wider workforce. This role is required to work flexibly with some evening and weekend work associated.



  • Maintain scheduling of all employees, including holiday cover and immediate sickness cover.
  • Provide administrative support with scheduling database and keep information up to date for, joiners, induction training, rosters, leavers, absence. 
  • Provide support and advice to Security Officer’s during working hours. 
  • Produce front line financial control by delivering employee work patterns in a cost effective manner. 
  • Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations against budgeted revenue and margin
  • Support the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts or participate in call round evenings/workforce welfare calls
  • Respond to last minute scheduling changes and clashes, reactively and proactively working with the Ops Support Manager and wider operations 
  • Ensure compliance with internal, external and legal requirements as necessary including but not limited to working time directive, SIA, scheduling and procurement processes
  • Any other activities as reasonably required


Qualifications - External


  • Experience of Microsoft Office technology and software applications 
  • Able to work on own initiative and influence internal and external contacts
  • Confident, well presented with excellent attention to detail
  • Able to work in a demanding and busy environment
  • Able to manage and co-ordinate complex and changing situations
  • Demonstrate flexibility and adaptability with proven problem solving skills
  • Fluent written and spoken English
  • Previous scheduling experience
  • Good level of numerical reasoning
  • Previous experience using workforce management / T&A systems
  • Good level of commercial awareness
  • Good stakeholder engagement across a range of functions


If you feel you have the necessary skills and experience required for this role, then please apply using the online application.





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