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Area Operations Controller Belfast, United Kingdom Up to £23000

Area Operations Controller

Location: Belfast, United Kingdom |
Salary: Up to £23000 |
Posted: 1 Dec 2021 |
Closes: 30 Jan 2022 |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100036U-internal


Location: Belfast | Salary: £22-25K 

Job Type: Permanent & Full-time 



G4S Secure Solutions (UK) is the largest security solutions provider in the UK & Ireland and we are currently looking for an Area Operations Controller (AOC) to join our Deployment team based in the office Belfast. The role will report into the Operations Support Manager and is 40 hours per week.

The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and interacting with the wider workforce. This role is required to work flexibly with some evening and weekend work associated.


About G4S

G4S, the leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 120 countries and over 620,000 employees.




You will have responsibility for the scheduling of staff and the associated administration duties covering a geographical area as well as day-to-day administration of tasks and will act as an overall support function for the operational area. The AOC is on Weekend Call on a rotational Basis



  • Maintain scheduling of all employees and portfolios for, which the AOC covers ensuring delivery of 100% of contractual and temporary hours including holiday planning and absence management and swift resolution of unplanned absence at short notice. Conduct book on calls with sites.

  • Provide administrative support with scheduling database and keep information up to date for, joiners, induction training, rosters, leavers, absence. Provide support and advice to Security Officer’s during working hours. 

  • Produce front line financial control by delivering employee work patterns in a cost effective manner. Produce timely and accurate reports.

  • Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations against budgeted revenue and margin

  • Support the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts or participate in call round evenings/workforce welfare calls

  • Respond to last minute scheduling changes and clashes, reactively and proactively working with the Ops Support Manager and wider operations to ensure events workforce demands are met, escalating any impact last minute changes may have on the ability to deliver budget expectations

  • Ensure compliance with internal, external and legal requirements as necessary including but not limited to working time directive, SIA, scheduling and procurement processes

  • Demonstrate teamwork and collaboration across other departments within SSUKI to ensure the overall success of the business and sharing best practice

  • Any other activities as reasonably required



You will be able to demonstrate that you have current working knowledge and experience in Operational control in a Security environment


Essential Skills & Knowledge

  • Experience of multiple office technology and software applications including Microsoft, clerical and administrative procedures, principles and practices of office management

  • Requires high level of tact and integrity due variety and scope of different contacts and exposure to confidential data

  • Able to work on own initiative and influence internal and external contacts

  • Confident, well presented with excellent attention to detail

  • Able to work in a demanding and busy environment

  • Able to manage and co-ordinate complex and changing situations

  • Demonstrate flexibility and adaptability with proven problem solving skills

  • Fluent written and spoken English

  • Previous scheduling experience

  • Good level of numerical reasoning

  • Previous experience using workforce management / T&A systems

  • Good level of commercial awareness

  • Good stakeholder engagement across a range of functions

  • 5 years checkable work history

  • Unrestricted right to work in the UK/EU

  • Ability to analyse and interpret data


Desirable Skills & Knowledge

  • Full UK Driving Licence

  • Front line SIA Licence


Key Competencies

  •  Managing complexity

  • Managing Professionally

  • Delivering Performance

  • Teamwork and Collaboration


If you feel you have the necessary skills and experience required for this role, then please apply using the online application.


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