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Area Operations Controller Leeds, United Kingdom Up to 25500

Area Operations Controller

Location: Leeds, United Kingdom |
Salary: Up to 25500 |
Posted: 7 Oct 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 210002MZ-internal

G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.  G4S is the largest employer quoted on the London Stock Exchange and has operations in more than 120 countries and over 620,000 employees

Main Purpose of the Role: 

In the role of Area Operations Controller you will be responsible for communicating effectively with a vast operational team ensuring all operational demands are met within strict timeframes. This role will see you take account and require planning, foresight and effective workload prioritisation working in conjunction with others on a rotating shift pattern. Your role will require you to carry out extensive project works and that Javelin/HCM is updated in good time. This role will require excellent people skills and an understanding of escalation of issues in line with the account framework. 

Key Responsibilities 

  • Deployment of all security officers in line with customer requirements

  • Keeping the scheduling database up to date including all Joiners, Induction Training, Rosters, Leavers, Absence, etc.

  • Ensure the management and action of the Telecontact system

  • Supervising System arbitration and Ad Hoc provision

  • Responsible for assisting remotely working security personnel across the UK.

  • Ensuring that individuals are checking in and out as required 

  • Assisting managers in the deployment of personnel in line with contractual requirements

  • Monitor the system to prevent possible issues of unavailability

  • Rostering and scheduling of all personnel

  • Reporting of Dropped Hours

  • Providing employee advice and welfare calls as required

  • Telecontact Management & inaccuracy reduction

  • Telecontact Arbitration and escalation

  • Programming of Ad-Hoc work, sickness reporting and skills database

  • Maintaining Operational systems information

  • Providing incident management support as directed by the team leader

  • Dealing with wage queries

  • End of week / month collation and checks

  • Submitting evidence of work to the team leader for development reviews


What we're looking for

  • Excellent communication and interpersonal skills at individual and team level

  • Ability to carry out multi skilled disciplines required on the account after suitable training provided

  • Able to build, develop and maintain positive working relationships with clients, suppliers and internal support services

  • Excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit of the client and G4S and can effectively operate with the minimum of supervision and direction

  • Able to work under pressure, with a confident and resilient nature when dealing with contractual issues

  •  Ability to prioritise and manage tasks and directives which may conflict each other

  •  Able to produce informative and concise reports

  •  Numerate and literate and experienced with Microsoft Office tools.


  • You will receive a highly competitive salary

  • 25 days annual leave plus Bank Holidays

  • Pension / Life assurance

  • Perks at Work Scheme


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