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ARC Operator/A631/136488/3 Belfast £8.57

ARC Operator/A631/136488/3

Location: Belfast |
Salary: £8.57 |
Posted: 5 Dec 2018 |
Closes: 31 Jan 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Secure Solutions |
Region / Division: UK & Ireland |
Reference: G4S/TP/1973778/136488

28 days annual leave, company sick pay, plus other benefits including opt-in pension plan and health scheme.


Job Introduction:

We now have an exciting opportunity for an ARC Operator to join the G4S Secure Solutions (UK) team in Belfast.


Role Responsibility:

Ensuring calls are dealt with in accordance with company / client procedures

Utilising customer service, IT, communication, and problem-solving skills

Making decisions quickly

Being sympathetic & sensitive to varying situations

Working under pressure

Taking ownership of incidents and seeing them through to resolution

Ensuring all telephone calls are dealt with professionally and

Maintaining accurate records

Logging all calls are logged

Storing data stored to enable reports to be generated for analysis by Management

Dealing with incidents & emergencies according to laid down escalation procedures

Ensuring processes & procedures followed are in line with NSI regulations

Answering inbound calls

Contacting existing clients via telephone

Responding to personal, residential, and commercial alarms

Monitoring specific customers' alarms

Compiling reports

Taking customers through technical information verbally

Providing excellent customer service


The Ideal Candidate:

  • A valid  front liane SIA Licence or current certificate of completion of SIA front line training
  • A full UK Driving Licence and reliable own transport

To be considered for employment with G4S in this role you must be able to meet the following minimum requirements:

  • Unrestricted right to work full time in the UK for a minimum period of 12 months
  • Be fluent in spoken and written English
  • Have a five year checkable employment history or be able to  produce documentary evidence of any period of unemployment, self- employment or full and part  time education  during that period

PRIORITY WILL BE GIVEN TO THOSE APPLICANTS WHO HOLD A VALID FRONTLINE SIA LICENSE OR SIA TRAINING CERTIFICATE


About the Company:

G4S is the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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