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Administrator Tewkesbury, United Kingdom Up to 9.69


Location: Tewkesbury, United Kingdom |
Salary: Up to 9.69 |
Posted: 7 Oct 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Fixed Term |
Reference: 200001GZ-internal

About The Company

G4S is the world's leading provider of security solutions, with operations in over 90 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers

Job Description 

The candidate will be part of a small team dealing with work order management on a large contract - the candidate will be working with various systems so must have good Administration and PC skills and be able to adapt to different requirements when needed. working hours will generally be between 08:00 - 16:30 however ideal candidate must be flexible to meet client demands.

Main Responsibilities

  • Assisting with the creation and administration of contract related reports and detailed analysis

  • Manage and coordinate enquires and requests from the customer

  • Handle and filter incoming calls to the AIC in accordance with procedures

  • Process work orders from the customer

  • Act as a point of escalation

  • Communicate with and, support the G4S Operational Teams

  • Undertake Administration tasks as detailed by the Manager or Team Leader

The Ideal Candidate

The ideal candidate will be able to demonstrate the following competences

  • IT literate to an intermediate level – Google Mail and Microsoft Office essential

  • Quality Awareness - achieve a high level of accuracy and excellent attention to detail

  • Excellent interpersonal skills

  • Customer focus

  • The ability to work under your own initiative

  • The ability to work to deadlines

  • Analyse and interpret data

  • Enthusiasm and drive

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