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Administrator Tewkesbury, United Kingdom Up to 9.00


Location: Tewkesbury, United Kingdom |
Salary: Up to 9.00 |
Posted: 3 Aug 2020 |
Closes: 17 Aug 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2000014A-internal

About The Company

G4S is the world's leading provider of security solutions, with operations in over 90 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers

Job Introduction

Do you want to be part of a leading global integrated security company specialising in the provision of security products, services and solutions?

The hours required for this role are 42.5 hours per week working Monday to Friday  11.30 - 20.00pm.

Main Responsibilities

The Access & Information Centre (AIC) acts as a 24 hour hub hosting multiple helpdesks and systems for several key G4S accounts. The AIC act as the “brain” of the business, receiving information in many different forms, processing this and sending to the relevant party for action. The key tasks of the role are. 

  • Assisting with the creation and administration of contract related reports and detailed analysis

  • Manage and coordinate enquires and requests from the customer

  • Handle and filter incoming calls to the AIC in accordance with procedures

  • Process work orders from the customer

  • Act as a point of escalation

  • Communicate with and, support the G4S Operational Teams

  • Undertake Administration tasks as detailed by the Manager or Team Leader

The Ideal Candidate

The ideal candidate will be able to demonstrate the following competences

  • IT literate to an intermediate level – Google Mail and Microsoft Office essential

  • Quality Awareness - achieve a high level of accuracy and excellent attention to detail

  • Excellent interpersonal skills

  • Customer focus

  • The ability to work under your own initiative

  • The ability to work to deadlines

  • Analyse and interpret data

  • Enthusiasm and drive

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