Customer Service

Administrator Tewkesbury, United Kingdom Up to 8.81

Administrator

Location: Tewkesbury, United Kingdom |
Salary: Up to 8.81 |
Posted: 30 Sep 2019 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 190001RH

Do you want to be part of a leading global integrated security company specialising in the provision of security products, services and solutions?

G4S is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

The hours required for this role are 42.5 hours per week working Monday to Friday  08:00 - 1630  or 0900 - 17:30 rotating weekly

Main Responsibilities

The Access & Information Centre (AIC) acts as a 24 hour hub hosting multiple helpdesks and systems for several key G4S accounts. The AIC act as the “brain” of the business, receiving information in many different forms, processing this and sending to the relevant party for action. The key tasks of the role are. 

  • Assisting with the creation and administration of contract related reports and detailed analysis
  • Manage and coordinate enquires and requests from the customer
  • Handle and filter incoming calls to the AIC in accordance with procedures
  • Process work orders from the customer
  • Act as a point of escalation
  • Communicate with and, support the G4S Operational Teams
  • Undertake Administration tasks as detailed by the Manager or Team Leader

The Ideal Candidate

The ideal candidate will be able to demonstrate the following competences

  • IT literate to an intermediate level – Google Mail and Microsoft Office essential
  • Quality Awareness - achieve a high level of accuracy and excellent attention to detail
  • Excellent interpersonal skills
  • Customer focus
  • The ability to work under your own initiative
  • The ability to work to deadlines
  • Analyse and interpret data
  • Enthusiasm and drive

To be considered for employment with G4S in this role you must be able to meet the following minimum requirements: 

  • Have a 5 year checkable work history 
  • Unrestricted right to work in the UK/EU 
  • Fluent written and spoken English 



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