Header---Care-and-Justice

Administrator Brasside, Durham 17652 - 19020

Administrator

Location: Brasside, Durham |
Salary: 17652 - 19020 |
Posted: 13 Mar 2019 |
Closes: 10 Apr 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland

Role Responsibility:

G4S Health Services has been one of the leading providers to all justice health environments since 2005. Working across Secure, Custody and Sexual Assault Referral Centres (SARC) across the UK, we provide primary care and forensic healthcare to a wide range of patients.

We are recruiting for a Administrator to join our team in HMP Frankland

Benefits as an Administrator

  • Salary of between £17,652 and £19,020 per annum 
  • Company pension scheme with employer contributions 
  • Life assurance
  • Employee discount scheme
  • Childcare vouchers
  • O2, Aviva and British Gas discounts

Shifts: 40 hours per week (Full Time)

Job Outline:

The contribution to and delivery of efficient, professional and confidential administrative support, on a day to day basis to other professional staff working within the secure environment of HMP Frankland

Responsibilities: 

  • Organise specialist appointments for offenders, liaising with relevant departments and key stakeholders. Record and document accordingly.
  • Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner and meets audit requirements.
  • Provide a full administrative service so that the needs of the functional/departmental team are met.
  • Act as receptionist for the Healthcare department, receiving offenders and visitors in a courteous manner, ensuring that they are booked in and the relevant contact is notified.
  • Organise and coordinate meetings, diaries, events and travel arrangements ensuring individual and functional/departmental objectives are met.
  • Maintain comprehensive stocks of all forms and documentation required by the function/department so that it is available when required.
  • Collate, produce and distribute management information and statistics so that individuals and departments receive accurate up to date information to enable informed decision making.
  • Communicate effectively with appropriate others to minimise risk.
  • Deal with all routine queries so that an appropriate response is provided.
  • Ensure the maintenance of security within the prison environment by compliance with security instructions.
  • To work at all times within the bounds of confidentiality, adhering to data protection and maintaining Caldicott Guidelines.
  • To operate within the equality and diversity framework.
  • Participate in bi annual Employee Development Review (EDR).
  • Be prepared to undertake training and development appropriate to role.
  • Any additional duties as negotiated with your Line Manager

Key Competencies: 

  • Flexible approach to work and workload
  • Discretion, confidentiality and integrity
  • Delivering great customer service
  • Acting professionally
  • Supporting and working with others


The Ideal Candidate:

Essential Skills and Requirements: 

  • NVQ Level 3 trained
  • Able to demonstrate a high level of literacy and numeracy
  • Experience of working within a team
  • Good communication skills
  • Ability to prioritse
  • Ability to work under own initiative
  • Able to work effectively under pressure
  • Able to provide examples of diversity in practice
  • Work within challenging and complex situations
  • Experience of working with potentially aggressive people
  • Evidence of ability to develop and maintain effective working relationships at all levels

Desirable Skills: 

  • Experience of working within a secure environment
  • Experience of working within a healthcare environment
  • NVQ / BTEC in Administration
  • European Computer Driving License (ECDL)
  • Driving License
  • Experience of minute taking.

CONFIDENTIALITY:

All information obtained in the course of the post holder’s duties should be treated as strictly confidential.  Any breach of confidence or disclosure of such information, without express permission, may lead to disciplinary action.  The post holder has a responsibility to comply with the Data Protection Act 1998 and the Code of Practice on Confidentiality. 

GENERAL:

The duties of this post are a guide to the range of responsibilities that may be required.  These may change to meet the needs of the service.

HEALTH AND SAFTEY AT WORK:

The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work.  The post holder is also required to cooperate with G4S to ensure that statutory and departmental safety regulations are adhered to.

EQUAL OPPORTUNITIES:

G4S is an Equal Opportunities employer and their aim is to ensure that no applicant or employee receives less favourable treatment on grounds of gender, religion, race, colour, sexuality, pregnancy, age, disability, nationality, ethnic or national origins, nor should he/she be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

OTHER DUTIES AND RESPONSIBILITIES:

The post holder will be required to undertake any other duties according to the needs of the service.  This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility.  Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made.

This role requires the ability to work with vulnerable, frail people, who may be distressed or experiencing pain, in a caring and compassionate way. A Criminal Records Bureau check will therefore be required to exclude any individual with a history of criminal behaviour which could be considered unacceptable (by G4S or the clients) in a patient care environment. Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery.


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