Accounts Assistant - Credit Controller UK £19,500

Accounts Assistant - Credit Controller

Location: UK |
Salary: £19,500 |
Posted: 6 May 2021 |
Closes: 9 May 2021 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/MS/2096

Contributory pension scheme. Life assurance. Free parking.

Job Introduction:

G4S are looking to employ a Full-time experienced Credit Controller to join a successful team in a Shared Service Centre environment. You must be able to effectively manage your own workload, and be a confident communicator both verbally and in writing. You must also have the ability to establish and maintain good customer relationships both internally and externally, at all levels. Working hours are Monday to Friday 8.30am-5pm, and we offer free onsite parking.

G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S have recently been acquired by Allied Universal making the company the biggest security provider and the 7th largest employer in the World.

Role Responsibility:

Key Accountabilities

  • Chasing customer payments in line with G4S payment terms to minimise bad debt
  • Handling of all tier 2 interactions received into Credit Control ensuring all requests are completed and successfully resolved within the agreed service level.
  • Look for process improvement opportunity for Finance Shared Service Centre (FSSC) service delivery
  • Work to daily outbound phone targets set by team leader
  • Work to individual and Business Unit Overdue Debt reduction targets and Cash Collection
  • Work on customer disputes to help minimise outstanding G4S debt and escalate to the appropriate Business owners
  • Creating and categorising outbound service requests.

The Ideal Candidate:

Formal Education


  • Experienced in using MS Excel & MS Word
  • Numerate and literate
  • Experience of using Oracle/Exchequer/Navision would be desirable


  • Experience of working with customers to resolve queries and issues
  • Experience of working in a busy Customer service/Finance environment
  • Experience of managing multiple customer accounts to effectively minimise outstanding debt
  • Experience of a target driven environment with a larger volume of phone based activity

Personal Qualities                                                     

  • Excellent verbal communication must be able to effectively communicate G4S policy when dealing with the recovery of outstanding debt.
  • Team Player must be willing to help and support colleagues
  • Should possess the drive to deliver a high quality service to help promote the Financial Shared Service Centre
  • Ability to problem solve issues such as disputes relating to customer invoices.
  • Target driven and self-motivated to achieve G4S collection targets.
  • Ability to keep calm under pressure
  • Must be adaptable and not averse to change
If you have any issues applying for this role please email rmhr@uk.g4s.com directly with your full CV and covering letter

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