Account Manager

Location: |
Salary: £60,000 - £62,000 |
Posted: 28 Jul 2022 |
Closes: 25 Aug 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11747

Role Responsibility:



Based out of Royal Wootton Bassett Academy, SN4 7HG 

40 hours, Full Time, Permanent

From £60,000 - £62,000 per Annum

Excellent company benefits including Contributory Pension including company car and non contractual bonus


North Wiltshire Schools PFI runs 3 schools and delivers key services in Cleaning, Mechanical and Electrical systems (M&E), Premises Management, Catering and Full Lifecycle replacement.


At G4S Facilities Management  we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do.


We have an exciting opportunity for an Account Manager to join our team. This is a full time role working 40 hours per week Monday to Friday.   Primarily based from Royal Wootton Bassett Academy, SN4 7HG, this role will also covers Malmesbury School & Abbeyfield School


As Account Manager, you will be responsible for the operational delivery of all FM services to the 3 school buildings within the North Wiltshire Schools contract and ensuring that the service is delivered in accordance with all contracted standards and legislation, company policies and procedures such that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures.

You will be responsible for the management of risks identified within service agreement contracts and associated performance standards and specifications, including where appropriate whole life costs.


You will develop good working relationships with all stakeholder parties and resolution of all issues arising where the risks as above reside with the FM provider.


Key Responsibilities of this role are:


  • Manage the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded.

  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.

  • Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner.

  • Oversee the recruitment, induction and employment of facilities operatives

  • Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process.

  • Manage all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.

  • Manage the wages to budget and ensure colleagues work to the correct number of hours.

  • Ensure that all machinery, tools, stock and materials storage areas are kept in a clean and tidy state. Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are a clean and safe environment for all staff and visitors

  • Actively contribute to Health and Safety meetings identifying Health and Safety incidents and or concerns.

  • Act as Duty Manager as and when required (including weekends and call-out rota).

  • Exercise appropriate governance over systems to ensure complete data integrity for service delivery and transparency.

  • Complete monthly performance audits and reports.

  • Ensure that staff are cross-trained to provide short term cover for unplanned absences

  • Review outputs and implement value added initiatives and efficiencies

  • Monitor helpdesk to ensure that all reactive works are captured especially where work is to be recharged to client

  • Promoting and developing the culture of responsiveness, ownership and customer care amongst all contract staff.

The Ideal Candidate:




Essential Requirements are:


  • Min 5 + years Experience of operating school/public Buildings

  • PFI/PPP experience

  • HNC /HND / Degree/MSc/MBA in; business / hospitality / hotel management, engineering or building / construction management


  • Membership at appropriate level BIFM /HCIMA/ IET / CIBSE / CIOB / IAM /IHEEM

  • Thorough understanding of facilities management methods, systems and safety requirements. 

  • Strong team player with an understanding of and willingness to embrace cultural diversity.

  • Management of a multi-disciplinary workforce




  • IWFM Level 4-5

  • ILM – Level 4-5


Additional Company Benefits available:


  • Pension scheme

  • Access to our employee assistance programme

  • Perks at work scheme

  • Refer a friend cash scheme 

  • Training provided

  • Employee of the month cash scheme

  • Opportunity for progression


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