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Account Manager Miami, Florida $79,000.00

Account Manager

Location: Miami, Florida |
Salary: $79,000.00 |
Posted: 25 May 2021 |
Closes: 25 Jun 2021 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L3742188/211449

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for an Account Manager.  As an Account Manager, you will be responsible for the operation and management of a specific customer account.  You must have an acute awareness of the security industry and the contract security business. You will be expected to provide leadership, coaching, and direction to the entire security leadership team.  This position will act as the company liaison with client, law enforcement agencies, customers, and employees.  This position is also responsible for providing management oversight and driving operational accountability through effective change management and leadership development processes.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Primary liaison between company  and client senior management
  • Account management: provide supervision to the Site Supervisors; oversee disciplinary processes; oversee the staffing of security officers to ensure efficient scheduling is in place; oversee that contract-required training and screening elements for security officers have been met, quality assurance and contract compliance; manage excessive overtime; typing correspondence, developing spreadsheets and memorandums; oversee records maintenance processes per G4S, client; inventory and purchase all G4S equipment
  • Ensure that G4S Secure Solutions (USA) Inc. is providing quality service to our client(s) and that this account is operated in a manner consistent with established policies, contracts, and applicable laws; maintain an active, strong client relations program by making frequent personal visits to discuss any problems or recommendations for the improvement of service provided
  • Review alarm system open/close reports, compile exception reports and forward to appropriate personnel
  • Provide client with timely, appropriate communication to make sure that their needs are being met; regularly review the services that are being provided and actively seek ways of increasing service; offer assistance to client to meet their changing needs and schedule; troubleshoot to identify and divert any potential problems
  • Administer G4S Safety Program; semi-annually review and revise the security Emergency Response plan; and monitor compliance with regulatory and fire prevention requirements to include safety items assigned by the client.
  • Conduct and document monthly testing of security systems; follow through on any corrections/maintenance issues
  • Assess need for additional training of employees and communicate needs to Training Manager; provide specific training for site supervisors requesting training updates for employees under their supervision

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a Bachelor’s degree in Business, Criminal Justice, or another related discipline
  • Must have a current and valid driver’s license
  • Must possess or be able to obtain required licensing per state requirements

Type and Length of Specific Experience Required

  • Work experience must include each of the following:
    • A minimum of five (5) years of security, safety, law enforcement, military, or management experience
    • A minimum of five (5) years of supervisory experience in security administration and security guarding
    • Demonstrated knowledge of security and safety inspections and electronic security systems
    • Experience in a similar account managerial role
    • Demonstrated professional and relevant experience in physical security management, risk assessment, and mitigation measures
    • Demonstrated strong interpersonal skills, tenacity, and proven ability to drive results in a complex environment and at different hierarchical levels
    • Demonstrated strong technical aptitude; proficiency in Microsoft Office suite, and experience working with security systems software

Skills Required

  • Proficient computer skills including Microsoft Office and/or Google Applications
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be able to speak, read, and write both English and Spanish languages fluently
  • Subject to a drug screen to the extent permitted by law
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Indoor and Outdoor, temperature ranges from moderate to extreme cold and heat

Major activity:        Walking, standing, speaking, listening, and observing

Physical efforts to carry out job duties:  Standing, walking, and sitting

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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