Sector 1440px by 600px3

Account Manager Philadelphia, Pennsylvania Competitive with Great Benefits

Account Manager

Location: Philadelphia, Pennsylvania |
Salary: Competitive with Great Benefits |
Posted: 16 May 2019 |
Closes: 16 Jun 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/156235

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Account Manager. As a Account Manager, you will  be accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with Purchaser and its employees: develop and retain staff; coordinate needed support services, and solve problems to effectively run the account. Meet or exceed financial & operational goals. Provide quality customer service. Oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Supervise the day to day security operations of an assigned Purchaser site
  • Manage a team of security officers and site/shift supervisors. Includes hiring/selection, scheduling, payroll, training, coaching, development and support
  • Ensure the Purchaser site is provided with high quality security services to protect people and property
  • Build, improve, and maintain effective relationships with both Purchaser and its employees
  • Coordinate necessary support services to effectively manage Purchaser site to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or program with Purchaser
  • Handle any escalated security issues or emergency situations appropriately
  • Other management responsibilities as determined by Purchaser or District Manager
  • Communicate staffing needs via Requisition Form. Assist recruiters in identifying, interviewing and hiring quality candidates
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
  • Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
  • Meet all contractual scheduled hours with a minimum of unbilled overtime
  • Coordinate and/or conduct site-specific OJT, Purchaser-specific training, and annual refresher training for security personnel, as well as meet Seller’s corporate training standards
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
  • Manage uniforms, equipment, supplies, and vehicles utilized at the account(s). Maintaining appropriate inventories, and maintenance checklists
  • Take a proactive role in communicating with the Purchaser and meeting his needs. Meet with regularly, listen to issues, and provide security / technical expertise and solutions. Ensure complete customer satisfaction
  • Capably utilize tools for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management
  • Enforce Seller’s policies as outlined in the handbooks, executive memos, and on the portal


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • A minimum of three years of progressive management experience in the financial and team leadership aspects of a large, semi-independent business enterprise
  • Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
  • Prior experience managing the customer relations and contract compliance with a large national or regional customer base
  • Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


Advanced Search: