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Account Manager Elk Grove Village, Illinois Competitive

Account Manager

Location: Elk Grove Village, Illinois |
Salary: Competitive |
Posted: 21 Nov 2018 |
Closes: 21 Dec 2018 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/134833

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Strategic Account Manager. As a Strategic Account Manager, you will serve as the liaison for the customer and local G4S Managers to help ensure all operational, financial, and administrative functions for the customer with regards to the national guarding portfolio. As such, this position will collect, analyze, and report on all Key Performance Indicators (KPI's) on a regular basis, and provide direction and leadership for contracted services including security and safety, security operations and other security solutions.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Ensure contract compliance at all assigned properties
  • Identify security issues and opportunities and recommends solutions to client's corporate security team
  • Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Respond to critical incidents at customer locations
  • Provide in-depth client specific training to new on-site managers
  • Responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide and develop Metrics as required
  • Develop relationships with local and regional customer contacts
  • Identify and presents industry best practices
  • Visit site locations no less than twice a year for auditing and stakeholder meetings
  • Manage the delivery of services in conjunction with district teams and Account Managers; participates within industry specific professional organizations such as ASIS, IEAM, etc
  • Ensure all administrative and operational functions including payroll, billing, accounts receivable, and site scheduling are accurate and/or issues are resolved quickly
  • Ability to conduct in-depth audits and analysis of operational and financial controls relating to the management of the account
  • Maintain confidentiality of all customer information and data; keep records and prepares accurate and timely reports, both manually and through automated methods
  • Create annual training plan for the portfolio
  • Manage and own the invoicing process for the entire customer portfolio
  • Lead all contract renewal, rebid, and rate increase initiatives
  • Create and manage to an annual overhead budget
  • Survey security officers and leaders to gauge workplace satisfaction
  • Inspect site operations

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to qualify and maintain any applicable licensing or certification requirements
  • Must meet one of the following:
    • College Degree in Management, Business Adminstration or any related field
    • Minimum of five (5) years of experience managing the customer relations and contract compliance with a large national or regional customer base

Type and Length of Specific Experience Required

  • Minimum of five (5) years of experience in security operations
  • Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
  • Demonstrated working knowledge of the security and safety industry

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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