Account Manager (Secure)

Location: Nationwide |
Salary: £45,000 - £50,000 |
Posted: 1 Aug 2022 |
Closes: 15 Aug 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 12153

Role Responsibility:




40 hours, Full Time, 08:30 - 17:00

From £45,000 - £50,000 per Annum


We have an exciting opportunity for an Account Manager to join our team. This is a full time role working 40 hours per week Monday to Friday.       

As Account Manager, you will be the primary contact for relationship and contract management with the Police forces, secure settings, subcontractors and NHS commissioners we work for; grow, maintain and develop contracts with these clients; provide an external focus to engage with wider stakeholder groups to provide the best service for clients and service users; ensure a good service is delivered in conjunction with clinical delivery teams and manage all third party contractors in line with agreed contracts . Provide timely reporting on the performance of all subcontractors and contracts.

Key Responsibilities of this role are:


  • Lead and motivate colleagues, ensuring efficient achievement of contractual requirements in order that customer expectations are continually met or exceeded

  • Maintain and grow contract relationships and scope within defined contract areas, fully participating in any retender, renegotiation or extension activity 

  • Develop and maintain an excellent knowledge of contract terms and conditions, paying particular attention to key performance indicators and any related financial penalties to ensure budgeted profit is attained and compliance maintained

  • Continually seek to build and develop strong working relationships with clients (both current and prospective), local community groups and other key external stakeholders

  • Understand budget and contract KPI reporting and objectives, manage contract documents and variations in order that management and other key stakeholders are fully appraised at all times, ensuring informed decisions can be made

  • Chair and attend meetings with staff, management and clients, ensuring clear and effective information sharing in order that a consistent approach is maintained and best practice shared


  • Respond within an appropriate timescale to any problem or concern within own or related area of management, liaising where necessary with other G4S departments any/or external groups to ensure these are dealt with quickly and appropriately

  • Participate in evening and weekend on call Duty Shadower roster for Custody & SARC

  • Ensure set targets are met within given timescales and that our Continuous Improvement objectives for each client are identified, captured and executed

  • Ensure all operating practices and procedures, particularly in relation to health and safety, are adhered to in order to provide a safe and secure working environment for all within contract sites

  • Manage customer operational critical incidents or complaints in an appropriate and timely manner, working with relevant team members to resolve and record

  • Manage any third party contractors in line with agreed contracts, including performance and service credits

  •  Produce data for internal and external governance, ensure storage of all documents is accessable in shared drives

  • Contribute to  internal projects such as Polaris, lead on mobilisation and demobilisation of contracts

The Ideal Candidate:

Key Competencies:

  • Awareness of the Market Environment

  • Delivering Strategy

  • Understanding the Organisational Environment

  • Delivering Performance

  • Focusing on the Customer

  • Collaborating & Co-operating



Essential Requirements are:


    • Proven track record of successful planning and organisation

    • Experience of supporting new business tender processes

    • Excellent communication and negotiation skills

    • Able to analyse and interpret data

    • Experience of change management 

    • IT literate: Google, Excel (able to create, analyse and interpret data)

    • Commercial awareness

    • Solutions driven

    • Attention to detail  

    • Consistent approach

    • Flexible.

    • Level 5 Management Qualification 


Desirable Criteria are:

  • Experience of working / contracting with Police Forces, NHS and other public/ private sector bodies

  • Experience of working on complex, high value bids.

  • PRINCE 2 or equivalent project management course

  • H&S Qualification

  • Public sector NHS commissioning / procurement experience



Additional Company Benefits available:


  • Company pension scheme with employer contributions.

  • G4S Life Assurance Scheme.

  • Subsidised healthcare plan.

  • Charity work- Match-IT and Payroll Giving.

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics).

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

  • Progression, training and development opportunities. 


Disability Confident 




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