Branch Head

Area of Responsibility

Operations Management

● Formulate & implement cluster strategy linked with Hub

strategy

● Directly accountable for planning and organizing branch

operations

● Ensure proper start-up of new assignments

● Manage guard sourcing in terms of scouting, referrals and

walk-ins

● Ensure proper deployment, rostering & attendance of guards

● Ensure proper supervision, patrolling & review in terms of day

& night checks

● Conduct security audits of large assignments periodically

● Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads

● Maintain consistent, complaint free, high quality service levels

● Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,

Margin Improvement )

Revenue Growth

● To grow higher than the industry growth by having Get & Grow

and achieve the revenue goals.

Collections

● Develop the strategy and plan to ensure achievement of Price

Increase, Collection and Bad Debts.

● Gap analysis in invoicing and collections.

Price Increase

● Timely communication with customer and related

stakeholders.

● Agreement to pay / timely billing with customer

● Variance analysis of actual vs budget.

● Timely termination of customer in case of non agreement or

delay in decision of price increase.

Bad Debt

● Understanding the bad debt reasons and devising the strategy

in recovering the same.

● Do the analysis and take the necessary course of action.

● Focus on collections and reduce the Gaps

.

Margin Improvement

● Understand the contract.

● Knowing the gaps in contract and closing the gaps with

customers.

● Knowing the payout to employees and authorities.

● Reconciliation - correction for gaps between billed & paid.

● Asking customers to increase the management fee on various

value addition and solving customer problems.

Client Relationship Management

● Strive to understand customer’s needs and deliver the

right/customized solutions

● Build effective customer relationships, ensure customer

satisfaction and promote company’s image

● Conduct all surveys and client requested security audits

● Ensure satisfaction and retention of existing clients

● Regular meeting with clients for performance feedback

● Reviewing client feedback and developing solutions to

improve service delivery quality and create customer delight

● Responding to client queries and concerns promptly

Leadership & IR

With support from Branch HR Team:

● Prepare manpower budget as per business requirements

● Recruit adequate number of quality direct manpower in

accordance with business requirements

● Ensure all new recruits in direct and indirect category attend

basic course and no one is deployed without successful

completion of basic course

● Ensure timely completion of joining formalities for new recruits,

and their timely deployment

● Ensure development of Direct staff through refresher and

other relevant training programmes

● Ensure maintenance of attendance, leave, overtime records

etc.

● Ensure correct wages computation of direct staff

● Ensure timely payment of wages and other dues

● Ensure disciplinary action is taken wherever required

● Ensure speedy redressal of grievances through regular

interaction, counselling and appropriate administrative

measures

Ensure implementation of HR & Training policies

Health & Safety

With support from Health & Safety:

● Ensure observance to highest standards of G4S Health &

Safety norms in all areas of work

● Promote awareness within the team on safe working

procedures

● Contribute to development of safe work procedures