G4S employee in security high-visibility uniform

Supervisor

India

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Job ID: 18074

Job category: Security Services

Location: India

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Job Title: Security Supervisor

Department: Operations – Manned Guarding

Reports To: Site In-charge / Assignment Manager / Area Officer

Company: G4S Secure Solutions (India) Pvt. Ltd.

Contact Information:

Contact Person: Abhay Mulik
Mobile: +91 9972877452
WhatsApp: +91 9113627282
Email: abhay.mulik@in.g4s.com

Position Summary:

The Security Supervisor is responsible for overseeing the day-to-day deployment, discipline, and performance of security guards at a designated site. This includes implementing site-specific security instructions, managing shift rosters, supervising guards on duty, and ensuring compliance with client and company policies to provide a secure and safe environment.

Key Responsibilities:

1. Supervision and Team Management:

Lead and supervise a team of security guards at the assigned site.
Allocate duties, prepare shift schedules, and ensure punctuality and presence of guards.
Conduct roll call/parade, uniform inspection, and briefing before each shift.

2. Operational Duties:

Ensure implementation of post orders and standard operating procedures (SOPs).
Monitor guards during shifts to ensure alertness, presence at duty posts, and proper conduct.
Coordinate closely with the Site In-charge or client representatives.

3. Access Control & Surveillance Oversight:

Oversee access control of personnel, vehicles, and materials at the premises.
Ensure proper maintenance of registers – visitor log, gate passes, vehicle entry/exit, etc.
Supervise monitoring of CCTV and other electronic surveillance systems.

4. Incident & Emergency Response:

Respond to and manage incidents like theft, trespassing, fire, or medical emergencies.
Report and escalate critical issues to site management and operations team.
Guide guards in emergency protocols, evacuation drills, and crisis handling.

5. Documentation and Reporting:

Maintain daily shift reports, attendance records, and incident/occurrence registers.
Submit timely reports to the Site In-charge and G4S regional office.
Assist in audits, inspections, and statutory compliance documentation.

6. Client Coordination:

Act as the first point of contact between the client and the security team.
Address client complaints or concerns and take corrective action promptly.
Maintain professionalism and courteous conduct in all client interactions.

7. Training and Development:

Conduct regular briefings and on-the-job training for new guards.
Enforce company policies on discipline, grooming, and code of conduct.
Identify underperforming guards and recommend refresher training or disciplinary action.

Eligibility Criteria:

Education: Minimum 12th Pass; Graduate preferred.
Age: 25 to 50 years (Relaxable for Ex-Servicemen).
Height: Minimum 5’7” (170 cm) – may vary by site/client requirement.
Experience:
- Minimum 2–5 years of experience in the security industry.
- Experience in supervision/leadership roles preferred.
- Ex-Servicemen, Ex-Police, or Ex-Paramilitary candidates strongly preferred.

Skills and Attributes:

Strong leadership and people management skills.
Good oral and written communication in English and regional languages.
Sound knowledge of security operations, emergency handling, and surveillance practices.
Computer literacy (email/reporting systems) is a plus.
High integrity, discipline, and problem-solving abilities.

Working Conditions:

Rotational shifts (Day/Night) depending on client site.
Deployment could be at commercial, industrial, residential, or institutional premises.
Uniform, duty gear, and mobile phone (if applicable) provided.
ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory norms.

Salary & Benefits:

As per market standards and applicable state Minimum Wages for Supervisor Grade.
Site-specific allowances, night shift allowance, and incentive bonuses as applicable.
Promotion potential to roles like Site In-charge / Assignment Manager based on performance and training.