CUSTOMER SERVICES TEAM LEADER

Salary: £33,212.50 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between the hours of 6:30am and 7pm

Location: Cheltenham

Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to achieving and maintaining clearance requirements. 

G4S Facilities Management are recruiting for a Customer Services Team Leader on a full-time, permanent basis based in Cheltenham.

We are looking for a dedicated and professional individual to support G4S operations by managing the G4S Customer Services Hub and the services they provide.  To provide a professional, comprehensive Facilities Management service, whilst assisting with the delivery of this prestigious contract.  This requires an individual who is hardworking, tenacious and who wants to deliver the best quality service, whilst ensuring that the customer satisfaction is maintained at all times.  The individual needs to be efficient and comfortable with managing a team.  They need to be able to multitask, work under pressure and prioritise their workload.    

Responsibilities

• Assist with the management of the G4S Customer Services Team to provide general administration support across the contract and delivery of the services within the remit of the G4S Customer Services Hub.

• Monitor delivery of services against SLA’s and SLT’s.  Ensuring that performance data is recorded and available for inspection by auditors, client, authority etc. 

• Maintain office services by organizing office operations and procedures; assigning and monitoring clerical functions and delivery of services.

• Complete operational requirements by scheduling and assigning employees; following up on work results

• Design and implement office policies by establishing standards and procedures, measuring results against standards and make adjustments where necessary

• Assist with the preparation and submission of Security Management Plans (SMP’s) in support of the department requirements

• Undertake data entry and manipulation to support delivery of services and provide management information for both G4S, Client and Authority.

• Answer, screen, administer or transfer inbound calls as required

• Liaise with Client, Customers, other areas of G4S and contractors as required

• Maintain office staff by recruiting, selecting and training employees

To be successful in this role we are looking for someone who has:

• Previous experience as a Line Manager

• A High level of IT skills including Google Suite

• Proven office management, administration experience

• Strong attention to detail and problem solving skills

• Strong organisational, planning skills and decision making

• The ability to work under pressure

You will be valued and supported, and provided with first class training and competitive benefits.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 2.5% Golden Hello payment 

• £2,000 annual retention bonus

• 25 days holiday plus bank holidays 

• Progression, training and development catered to you.

• Refer A Friend incentives 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services

• 24/7 support specialising in health and medical 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Please be aware that due to the nature of the business National Security Clearance should be held or obtained

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