CCTV Operator

Job Title: CCTV Operator

Location: Bengaluru, Karnataka

Department: Manned Guarding / Technical Surveillance Operations

Reports To: Security Supervisor / Site In-charge / Control Room In-charge

Company: G4S Secure Solutions (India) Pvt. Ltd.

Position Summary:

The CCTV Operator is responsible for monitoring, recording, and reviewing surveillance camera footage to ensure the safety and security of people, premises, and assets at the client location. The operator works from a centralized control room, supporting incident response, access control, and reporting activities in real time.

Key Responsibilities:

1. Surveillance Monitoring:

• Continuously monitor live video feeds from CCTV cameras covering various zones of the client premises.

• Identify suspicious behavior, unauthorized access, safety violations, or emergencies.

• Ensure cameras, monitors, and recording equipment are functioning properly at all times.

2. Incident Response:

• Immediately notify the site security supervisor or emergency response team in case of:

  • Intrusion, theft, or trespassing

  • Fire, medical emergency, or natural disaster

  • Safety violations or equipment malfunction

• Assist in directing ground staff based on camera visuals.

3. Footage Review & Evidence Capture:

• Retrieve and review stored video footage on client request or during investigations.

• Provide recorded footage for evidence in case of incidents (with proper chain of custody).

• Maintain CCTV footage logs with time stamps and access history.

4. Access Control & Alarm Monitoring:

• Monitor entry/exit points through video surveillance to assist physical access control.

• Coordinate with guards at gates based on visual alerts.

• Respond to alarms generated by access control systems (if integrated with CCTV).

5. Record Keeping & Reporting:

• Maintain daily logs of all monitored activity, incidents, or abnormalities.

• Report technical issues with equipment to the IT/technical support team.

• Submit end-of-shift reports to the Security Supervisor or Site In-charge.

6. Equipment Management:

• Perform regular system checks to ensure camera angles, clarity, and storage backups are maintained.

• Report faults, power outages, or equipment failures immediately.

• Ensure camera recordings are not tampered with and data is secure.

Eligibility Criteria:

• Education: Minimum 12th Pass; Diploma in Electronics, IT, or Computer Applications preferred.

• Experience:

  • 1–3 years of experience in CCTV operations or control room monitoring.

  • Freshers with technical aptitude may be considered.

  • Prior experience in malls, hospitals, BPOs, or critical sites is an advantage.

• Age: 21 to 45 years

• Language Skills: Ability to communicate in English, Hindi, and regional language as per site.

Skills & Competencies:

• Strong observation and situational awareness skills.

• Ability to work calmly and quickly during emergencies.

• Familiarity with DVR/NVR systems, IP cameras, access control systems, and alarm panels.

• Basic computer proficiency (MS Office, video playback software).

• Integrity, attention to detail, and professional conduct.

Working Conditions:

• 8 to 12-hour shifts; rotational (day/night) depending on site schedule.

• Workstation is within the CCTV control room; uniform may be required at certain client sites.

• High alertness role requiring focus and limited distractions.

Remuneration & Benefits:

• As per Minimum Wages (Skilled Category) for the respective state/UT.

• ESI, PF, Bonus, Gratuity, and other statutory benefits as per G4S policy.

• Additional allowances (e.g., night shift, high-risk location) may apply.

Growth Path within G4S:

CCTV Operator → Control Room In-charge → Site In-charge → Technical Security Supervisor → Assignment Manager