Credit Controller

Credit Controller

PURPOSE

To support objectives of the sales function in-country, the Accounts Assistant-Credit Control is responsible for maintaining monthly cash collections performance as per set targets and ensuring that customer debt is maintained within permissible credit extension limits.

KEY PERFORMANCE AREAS

Cash Collections

● Achieve 100% cash collections as per monthly target based on portfolio allocated.

● Follows up overdue debts to ensure they are settled within agreed time frames.

● Ensures that the customer's notification of amounts due is sent out immediately when the debt falls due.

● Applies credit control procedures on assigned portfolios based on the age overdue amount and contract terms.

● Maintains daily monitoring tracker for cash collections and escalates risk accounts immediately as they are identified.

● Conducts daily reconciliation of customer account payments updating the daily cash flow tracker to ensure payments are captured on time and accurately to the correct accounts.

● Conducts termination and institutes legal action for unsettled debts.

Days Sales Outstanding Management

● Ensures that the assigned portfolio DSO is maintained within the company's acceptable range.

● Ensure that actions related to overdue debt within the portfolio are performed within 30 days from the overdue date.

● Maintains a monthly bad recovery bad debt outstanding amount.

Credit Accounts Administration

● Maintains credit policies and procedures and ensures that they are adhered to such as confirming customers’ credit worthiness before they sign contracts.

● Monitors daily receipts allocation for assigned portfolio and ensures that accounts credit position is up to date at the end of each working day.

● Continuously verifies accuracy of debtors aging of the assigned portfolio to ensure that no inaccurate customer exposure is presented at any point.

● Performs accounts reconciliations and presents the reconciled report within 24hrs from the time of request.

● Maintains daily customer call logs in specific prescribed format for future follow up and evidence of the number of customers contacted daily.

● Ensures that debt collection activities are done as per credit control process and policy.

● Allocates and applies payments according to the remittance.

Credit Control Record Maintenance

● Maintains record of soft copies contracts of the assigned portfolio which are easily accessible on request.

● Maintains trail documents for changes in billable amount for assigned portfolio in soft copies e.g. termination notices, price increase letters, addendum contract, temporary work orders.

● Monitors contracts’ expiry dates and escalate contracts due for renewal to respective billing supervisor three months to expiry date.

● Maintains up to date customer credit control file which should include: contracts, PI letters, demand notices, correspondences, credit notes, suspension notices, and termination copies.

Customer Service

● Liaises with customers and internal personnel including the sales and operations teams to ensure that credit and service issues are resolved smoothly.

● Addresses incorrect billing and provides accurate advice.

● Prepares refunds, Journals and credit notes. Prepares and shares customers’ invoices, letters and statements.

● Undertakes delivery of corporate invoices and collection of cheques.

● Maintains call report logs for all customers and ensures there are accurate records for all chasing activities.

Reporting

● Participation in weekly credit control meetings.

● Provides ad-hoc reporting as requested by management.

● Proposes write off of irrecoverable receivables.

● Ensures monthly processing deadlines are met as required.

● Process Improvement.

Health and Safety

● Participate in safety forums created by e.g safety meetings and safety talks.

● Discuss or report all safety incidents as required.

● Follow-up on any activities assigned through safety meetings or committees.

● Attend safety education and refresher programmes.

● Comply with workplace safety policies and procedures.

● Distribute safety information as and when required.

● Wear protective clothing as required.

Minimum Qualifications, Experience and Competencies

● AAT, Business Degree or equivalent.

● At least 5 years’ experience in a credit control related or accounting environment.

● BICA registered.

● Possession of driver’s license.

● Good business acumen for problem solving.

● Excellent time management skills and ability to prioritize a demanding workload.

● Strong interactive people skills.

● Sage Pastel Evolution.

"At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity"

To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters,

certified copies of qualifications and certified copies of national identity card to  https://atscareers.g4s.com not later than 15 April 2026.

Applications must be addressed to;

The Human Resources Director

G4S (Botswana) Limited

P.O Box 1488

Gaborone

NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful