Customer Service Representatives, Edgbaston Stadium

Customer Service Representatives, Edgbaston Stadium

£13.45 per hour

Birmingham is a key location for G4S Events, and Warwickshire County Cricket Club is a valued partner, who we are proud to have worked with for many years, providing both year-round and match-day security services at the city's high profile cricket ground. Edgbaston Stadium is a regular host of major domestic and international male and female cricket, and  is known across the globe for world-class cricket.  It is home to Warwickshire County Cricket Club and its T20 team Birmingham Bears.  

Edgbaston has also been the venue for Test matches, One-Day Internationals and Twenty20 Internationals. With permanent seating for approximately 25,000 spectators, it was the home of cricket for the Birmingham 2022 Commonwealth Games, where it hosted the first women’s T20 event and this year they are playing host to Warwickshire Women, Birmingham Phoenix Women, as well as England vs India women one day match. 

We are looking to recruit additionalCustomer Service Representatives, to join our current team working at Edgbaston Stadium and other events in Birmingham and The Midlands.. You will be part of a team ensuring that some of the UK and the world's biggest events run in a safe, secure way, ensuring that everyone has a first class experience.  Please note that you must have a minimum of 12 months customer service experience, in any industry to be considered for this vacancy.

Our Customer Service Representatives provide a visible reminder that safety is our number one priority for visitors and staff. Which means you could be inside or outside, on your feet showing people where to go, checking tickets at entry, monitoring the crowd and managing the car parking facilities. Wherever you are, you’ll be the fun, helpful and friendly face representing the event.

Duties will include:

• Carrying out pre and post event safety checks ensuring compliance with safe working procedures.

• Greeting, assisting and directing visitors attending the event.

• Ensuring that no prohibited or restricted items are taken into the secured zones within the venues.

• Monitoring visitor / crowd movements and behavior to identify potential issues or incidents and to take action as necessary.

Benefits:

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.

• WeCare: free 24/7 access to GP, dental and financial wellbeing 

• Holiday pay

• Company Pension

• Training Opportunities

• Free travel to qualifying events outside of the region

You will be employed on a casual basis meaning you can work as many events as you like and make extra income at weekends or in the evenings. You must have a minimum of 12 months customer service experience, in any industry, and we'll give you bespoke training  for working at events - applicants holding their Level 2 in Spectator Safety (or above) are preferred but not essential, however, you must be willing to go through the funded training once on board.

This is a great opportunity for those who want to enjoy flexibility in their work patterns. We have a range of opportunities to suit your lifestyle, whether it’s flexible ad hoc hours, or working 40+ hours a week, we have a variety of shifts available. For those looking to create a career in events, this role could be the start of something big. Join our events team and see where it could take you. With opportunities at some of the world's most famous venues and events the opportunity to create a career is real.

If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our recruiters will be in touch to discuss the next steps. 

The values of Edgbaston Stadium and the Warwickshire Cricket Foundation are Passion, Respect, Innovation, Diversity, and Excellence.

We look forward to welcoming you on board, Edgbaston for everyone.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors