CLIENT SUPPORT COORDINATOR

CLIENT SUPPORT COORDINATOR

Salary: £35,000 - £40,000  per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 5:30pm

Location:  Home based with travel to London 

Are you a proactive administrative professional with a "can-do" attitude? G4S Facilities Management  are seeking a Client Support Coordinator to provide high-level operational and administrative support to our Director of Operations within the Health and Schools portfolio.

In this essential role, you will serve as a central point of contact, facilitating effective communication and collaboration between internal teams—including Commercial, HR, and Finance—and external stakeholders such as the Client and SPV. You will be instrumental in assisting the Director of Operations with the efficient delivery of services, ensuring that all contracts remain compliant with company policies and contractual requirements. Ultimately, your administrative and operational support will be a key driver in the smooth and successful operation of the account.

The successful candidate will be required to work from home, with 2 or 3 days per week travelling to sites in London.

Core Responsibilities :

• Reporting & Data Analysis: Create and manage comprehensive internal and client-facing reports and financial summaries to drive strategic decision-making.</p>

• Client & Stakeholder Engagement: Serve as a primary administrative point of contact, building robust relationships across the Health and Schools portfolio</p>

• Operational Excellence: Support the Director of Operations in driving process efficiencies and maintaining operational consistency across all contracts.

• Presentation Development: Strategically develop high-quality presentation materials for audiences up to Board level.

• Meeting & Project Management: Coordinate high-level meetings—including preparing agendas and tracking actions—and provide confidential support on sensitive business initiatives</p>

• Process Optimisation: Review and map business processes and Standard Operating Procedures (SOPs) to enhance functional efficiency.

• Safety & Wellbeing: Champion a culture of health, safety, and employee wellbeing across the operation</p>

Essential Criteria:

• Communication: Exceptional verbal and written skills with the ability to present to all levels of an organisation

• Support Experience: Proven experience supporting a Senior Leadership Team

• Workload Management: Ability to prioritise a high-volume, reactive workload and manage multiple tasks under tight deadlines.

• Problem-Solving: A proactive approach to identifying issues and implementing effective solutions.

• Discretion: An unwavering commitment to maintaining strict confidentiality regarding proprietary data and business strategies

Desirable

• Knowledge of Facilities Management (Hard/Soft services).

• Understanding of service contracts, KPIs, and SLAs.

• Advanced knowledge of Google Drive

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.

• Progression, training and development catered to you.

• Refer A Friend incentives. 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical. 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees

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