Operations Manager - Events, O2 Arena, East London

Events Operations Manager - O2 Arena, London

Hours: 40 per week, including weekends and some unsocialable hours, with flexibility to meet business needs

Salary: £50k per year

Our new Event and Crowd Security Management service has been created to be a partner, not a provider. We concentrate on strategy, not just support. We’re backed by investment and experience. And we’re focused on the future with a new director and a new leadership structure that will change the way event security is managed. A new approach that will deliver better results for our partners and greater safety for their customers.

G4S Events is pleased to announce that we are looking to recruit an Operations Manager to join the team, covering a key customer account at The O2 Arena, London.  You will play a key role in helping us deliver our ambition to be the first choice for security, stewarding and crowd management and helping us set new standards within the events industry.

As part of a Nationwide team of Operations Managers, your role will be to manage the relationships with our customer at The O2 and deliver exceptional security solutions for the benefit and safety of every customer. With a track record of event security and the ability to build relationships with our partners and the authorities that support every event, you’ll be responsible for communication, data analysis and regular updates to the customer.

This role will be responsible for the contract management and delivery of events at The O2, working alongside another Operations Manager to deliver the highest levels of service.  In return, your career ambitions will be supported by the global leader in security and through the influence and inspiration of our new Senior Leadership Team of G4S Events.

Key responsibilities:

• Build and maintain effective customer relationships through planning, implementation and management of successful event security and stewarding operations
  
  

• Delivery of gross margin for events within remit in line with business and customer requirement
  
  

• Drive improvements and innovation throughout the business
  
  

• Responsible for timely and accurate invoicing of events
  
  

• Responsible for negotiating contract extensions and price increases in line with statutory requirements
  
  

• Accountability of workforce through full employee life-cycle
  
  

• Responsible for people management and employment relations in line with key people policies
  
  

• Adherence to project milestones within timescales for events including proactive planning
  
  

• Proactively review MI to identify trends in the casual workforce to drive resourcing improvements
  
  

• Drive recruitment and selection in the function with support from the resourcing team
  
  

• Responsible for compliance of systems and processes in the function 

Skills, Qualifications and Experience:

• Experience in a similar role within the events or security industry
  
  

• An SIA Door Supervisor Licence or willingness to complete within 30 days of starting your role
  
  

• A NVQ Level 3 / 4 in Spectator Safety or willingness to complete within 6 months of starting your role
  
  

• An Event Management qualification (Desirable)
  
  

• Experience of managing / working with large teams of people
  
  

• Experience of managing change and improvement
  
  

• Experience of building strong relationships with multiple stakeholders
  
  

• Experience of working within Sports, Music, C&E or other event types
  
  

Benefits:

• £50,000 per annum
  
  

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts  in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
  
  

• Access to free 24/7,  GP Services, Mental Health and Wellbeing Services
  
  

• 25 days annual leave
  
  

• Overtime opportunities (where available)
  
  

• Learning and Progression pathway
  
  

• Pension/Life insurance
  
  

• Commission Incentive Scheme
  
  

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors