EMEA Regional Portfolio Manager

The Regional Portfolio Manager is responsible for the strategic leadership, operational execution, and compliance oversight of all security services across a designated geographic region. This role ensures alignment with corporate objectives, contractual obligations (e.g., MSA, SSA), and regulatory standards. The manager leads a team of Sub-Regional Managers and site-level security personnel, driving performance, innovation, and continuous improvement while serving as the primary liaison between corporate leadership, regional stakeholders, and third-party providers.  Is accountable for achieving and reporting on the monthly key performance indicators (KPI).

Key Responsibilities:

1. Strategic Leadership & Governance

• Represent the region in governance forums (SLT, ELT, SMT, OMT).

• Translate global security strategy into regional execution plans. 

• Direct oversight of the monthly measurable KPIs

• Lead regional change control processes and approve service modifications.

• Identify and implement innovative opportunities to optimize service delivery and efficiency.

• Deliver quarterly business reviews (QBRs) and annual performance summaries to senior leadership.
  
  

2. Sub-Regional Oversight & Team Management

• Directly manage Sub-Regional Managers, ensuring performance alignment and accountability.

• Conduct regular one-on-one meetings, performance evaluations, and succession planning.

• Ensure consistent enforcement of company policies, standards, and SOPs across sub-regions

• Monitor staffing levels, turnover, and ensure timely backfill (<8 weeks) and contingency coverage.
  
  

  3. Operational Execution

• Maintain comprehensive site dossiers including SOPs, escalation protocols, and contact lists.

• Conduct daily operational check-ins with sub-regionals

• Validate guard force attendance, shift coverage, and roster compliance.

• Ensure compatibility with corporate IT systems and reporting platforms (API-based feeds).
  
  

  4. Risk Management & Compliance

• Oversee regional threat assessments, risk profiles, and mitigation strategies.

• Ensure compliance with corporate standards, local laws, and regulatory frameworks.

• Lead incident investigations and root cause analyses in coordination with EHS/Compliance Manager and sub-regional manager.

• Maintain audit documentation per Records Information Management (RIM) standards.

• Support internal and external audits, including subcontractor reviews.

  
  5. Crisis & Emergency Response

• Act as the regional lead for all major incidents including workplace violence, natural disasters, and civil unrest.

• Maintain and implement Business Continuity Plans (BCPs) aligned with corporate BCM framework.

• Participate in REI drills and crisis management planning.

• Ensure emergency kits, evacuation plans, and contact lists are up-to-date and tested.

  
  6. Vendor & Subcontractor Management

• Oversee subcontractor performance, compliance, and service-level adherence.

• Ensure subcontractors meet Minimum Security Standards and legal requirements.

• Act as limited agent for managing agreements with Managed Contractors.

• Conduct annual reviews and ensure BCPs are tested and site-specific.

  
  7. Financial Oversight

• Manage regional budgets, forecasting, and financial reporting.

• Approve vendor contracts, invoices, and resolve discrepancies.

• Provide monthly, quarterly, and annual financial summaries to corporate finance.

  
  8. Quality Assurance & Documentation

• Enforce adherence to SOPs, Work Instructions, and Good Documentation Practices (GDP).

• Implement a Quality Management Assurance System across the region.

  
  9. Stakeholder Engagement & Communication

• Serve as the primary advisor to regional senior leadership on security matters.

• Collaborate with HR, Legal, IT, and Facilities to align security initiatives.

• Conduct regular Voice of the Customer (VOC) meetings and manage stakeholder feedback.

• Deliver executive-level reports and performance presentations.