Systems Specialist - Hotazel, Northern Cape

جمهورية جنوب افريقيا

تطبيق

معرّف الوظيفة: 24357

فئة الوظيفة: وظيفي

الموقع: جمهورية جنوب افريقيا

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G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Systems Specialist based at our operations in Hotazel, Northern Cape, reporting to the Regional Technical Manager.

The Systems Specialist will be responsible for delivering advanced level system analysis and design, support and service on systems and software supplied, installed, maintained and developed by the company. The position will also be responsible for the XTime certification aspect within the business unit.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Responsibilities

Provide accurate and effective Software / System Testing and Implementation

Test new software releases from development
Compile detailed fault analysis report if software is not functioning as per specification.
Monitor escalated queries against milestones, response and resolution times.
Communicate new releases and best practice
Remote and On-Site system support, implementation and configuration

- Fault Finding

- Fault report and analysis

- System Software / Hardware configuration

- Database implementation

- Data conversion

- Data export

- Data import

- Data consistency check

- System Software implementation

Provide accurate and effective Software / System Support

Assist Helpdesk and field staff in escalated queries & provide support as required
Investigate all escalated Software / Systems queries and compile a detailed fault analysis report.
Escalate relevant issues to Development and work in conjunction towards a resolution
Provide scheduled system support to appointed clients
System / Database Maintenance

i. Backup Plans

ii. Risk Identification

iii. Redundancy (disaster recovery plan)

iv. Redundancy (Business continuity plan)

System configuration and support
Fault finding
Consult
Best Practice Implementation
Automation identification

Business Analysis & Design

Facilitate the user group workshops and meetings
Conduct needs analysis based on outcome of the user group workshop
Conduct business process analysis and compile all relevant documentation.
Compile development specification documentation and ensure sign-off before the commencement of development.
Ensure Specification Sign-Off from client before commencing with development
Ensure development specification departmental handover.

Accurate compilation and management of documentation

Business Process Analysis
Functional Specifications
Compile and update Software module documentation:

- Module Specification

- Module Write-Up

- Module Installation Manual

Module User Manual

Identify and pursue business development opportunities

New business development

Identifying new business opportunities within the sphere of operations, as well as in terms of growth of business with existing customers.

Competitors evaluations

Demonstrate a thorough understanding of the competitor environment faced by the region.

Conduct, review and drive Training and certification requirements around software internally and externally

Identify training needs
Compile and update relevant training manuals and work instructions
Compile and update relevant documentation required for training i.e. attendance register, agenda, assessments and certificates
Maintain XTime Certification Register
Conduct XTime Certification within required levels:

- User

- Super User

- Administrator

- GenSync

System Implementations and system health monitoring and support

Implementations of systems on-site and remotely.
Implementations are international and traveling to other countries when required
Conduct system support and health status reports as well as system clean-ups where required.

Effective management of the project financial performance

Manage profitability of projects with a focus on maintenance, sustainability, cost effectiveness and labour

- Gross Margin Management

- Overheads control

- Project profitability

- Tracks and reports team hours and expenses on a weekly basis.

- Manages project budget.

- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and

Develop full-scale project plans and associated communications documents.
Plan and schedule project timelines and milestones using appropriate tools.
Monitors receivables for project.
Follow up with clients, when necessary, regarding unpaid invoices
Analyses project profitability, revenue, margins, bill rates and utilization

Effective management of staff

Liaise with regional operational teams around resource requirements
Communicate and schedule work rosters and requirements
Monitor attendance and performance of technical installation teams. Escalate and manage disciplinary matters and noncompliance with policy and procedure
Maintain and adhere to G4S Disciplinary code and enforce company policies.

Effective management of operations

Managing the Project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Facilitates team and client meetings effectively.

- Holds regular status meetings with the project/Installation team/s.

- Keeps project team well informed of changes within the organization and general

- Effectively communicates relevant project updates and Information to all project roll players

- Delivers informative, well-organized presentations.

- Resolves and/or escalates issues in a timely fashion.

- Understands how to convey difficult/sensitive information tactfully.

Leadership

- Ensuring that acceptable standards & behavior at work are maintained by all/subordinate employees, as required by G4S’s code of conduct/ disciplinary code

- Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.

- Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.

Client retention and customer service levels

- Ensuring that all required formal customer meetings are scheduled, attended and minuted.

- Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard

- Conduct and oversee quality controls and inspections

Effective management of business development function

New business development

Identifying and reporting new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing contracts to the office

Health and Safety

Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

Qualification and Experience