FRONT OF HOUSE MANAGER (CATERING)

FRONT OF HOUSE MANAGER (CATERING)

Salary: £45,000-£47,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Cheltenham, GL51 0EX

Excellent benefits package including Contributory Pension, 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to maintaining clearance requirements.

About us

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company.  We offer our employees an immense range of exciting and rewarding long term career opportunities.   The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

About the Role

We have an exciting opportunity for Front of House Manager (Catering)  to join our friendly team based in Cheltenham. This is a full time role working 40 hours per week, Monday to Friday between 8.00 – 17.00

Responsibilities

• Manage the Front of House (FOH) team of staff to provide excellent levels of service and event management.
• Manage the workplace environment specifically including behaviours at work to accepted standards as set out within the G4S Values
• Liaise with the kitchen to ensure consistency in levels of service are maintained, and all relevant staff are up to date with event information.
• Identify, improve, and implement improvements required in FOH areas.
• Organise FOH cleaning schedules, audits, and their updates and/or remedial actions.
• Take an active role in communicating with users of the catering services, advising on menus, and event planning through emails, in person meetings and phone calls.
• Ensure the correct equipment and consumables required for Catering Outlets are available
• Supervise all aspects of the business making sure everything runs smoothly and looks up to the standards: service provided, client journey, catering orders, set ups, and cleanliness.
• Carry out tasks requested by the Catering Manager as and when required.
• Day to day input for operations ensuring continuous improvement and P&L targets are met.</li>
• Ensure that all Supervisors, Head Chef, and their teams are constantly aware of the changing needs of their customers and adopt menus and style of service that meet those needs. 
• Deal (in a timely manner) with any staffing and client issues
• Due to the nature of the establishment, Work within the Clients rules and regulations at all times.
• Deputising for the Catering manager in their absence

Essential

• NVQ Level 1,2, and 3 in Catering, C&G equivalent or a proven level of experience.</li>
• Level 3 Food safety Certification
• Literate and Numerate
• Knowledge of Microsoft word and excel
• 5 Years’ experience in a large commercial or Contract Catering Services
• Desire to lead and motivate a team

Desirable

• IOSH Certificate in H&S</li>
• Supervisory Qualification
• Experience In a similar sized catering operation.
• HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 or possess a level 2 food safety certificate

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 2.5% Golden Hello payment.
• £2,000 annual retention bonus.
• Progression, training and development catered to you.
• Refer A Friend incentives. 
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical. 
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Please be aware that due to the nature of the business security clearance to a high government level will be required.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees

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