Special Services Manager

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and will be integral to the effectiveness and success of G4S.

Main Purpose of Job

Reporting to the Head of Retail, this is a critical, high-profile role acting as a hybrid of Key Account Management, Operational Compliance, and Crisis Management. The Special Services Manager serves as the linchpin for a portfolio generating £3m in annual revenue, servicing our most sensitive and prestigious clients, including Border Force, HMRC, and the Bank of England. The successful candidate will be a "solution solver" capable of thinking outside the box to provide dynamic, short-notice solutions while maintaining rigorous compliance standards.

Key Tasks & Responsibilities

Customer Focus

• Manage high-stakes relationships with Senior Decision Makers at government and banking institutions.

• Act as a counterpart with significant experience and authority to client stakeholders.

• Provide dynamic, short-notice solutions to meet complex client needs.

Performance

• Safeguard revenue through the analysis of management data.

• Oversee the issuance of contracts and raise monthly invoicing.

• Manage a portfolio generating £3m in annual revenue.

Expertise

• Manage "A-B" logistics in a competitive market, often at short notice.

• Enforce "Golden Rules," driving legislation and internal risk procedures.

• Demonstrate operational agility to manage complex logistics under pressure.

Best People

• Provide direct line management for support staff.

Integrity

• Act as a gatekeeper for G4S and client property to prevent regulatory breaches or reputational damage.

• Maintain rigorous compliance standards.

Collaboration and Teamwork

• Work effectively as a "solution solver" within the wider team.

• Coordinate between operational and commercial functions to deliver service excellence.

Person Specification

• Minimum of 5+ years of experience in Secure Logistics or High-Value Cargo management.
• Proven track record of managing P&L or revenue streams exceeding £2m.
• Deep knowledge of internal risk procedures and relevant legislation.
• Experience presenting to and negotiating with government or banking officials
• Demonstrated ability to think outside the box and solve problems.

Competencies

Essential Universal Competencies

• Leading and Supervising

• Deciding and Initiating Action

• Persuading and Influencing

• Presenting and Communicating Information

• Adhering to Principles and Values

Desirable Universal Competencies

• Entrepreneurial and Commercial Thinking

• Coping with Pressures and Setbacks

• Adapting and Responding to Change

• Formulating Strategies and Concept

In addition to a culture that believes in promoting from within, we offer up to five weeks paid holiday and paid overtime, as well as the following benefits:

• Pension scheme
• Life assurance
• Flexible working policies
• Free uniform          
• We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing
• HSF - Health Cash Plans
• Corporate perks and discounts (Perks @ Work and Home)
• Payroll Giving
• Health Checks
• Training and Development Opportunities (inc Apprenticeships in England).

#LI-MH1

We also have some specific security criteria that you will need to meet:

• You must be able to pass a criminal record check as well as a personal credit and ID check.
• You must also have a 5 year employment/unemployment/educational history that we can check and verify.
• You will need to be prepared to undergo airport style searches when entering and leaving our premises and be comfortable working within a secure and confined environment.

You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. We’ll provide all the training and support to help you to progress as a key member of our world-class team.

G4S Cash Solutions (UK) Ltd is committed to creating a diverse and inclusive environment where all employee's feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us.

What do our employees say about working for G4S?

“I joined G4S because I thought it would be good for my career progression and a very interesting job.
The application and recruitment process was very easy quick, and the trainers were very helpful.
I would definitely recommend G4S to anyone looking for work.”

“The good thing about working here is that the company provides all the training they think I need so that I have the right skills for the job I do.
I’m from Hong Kong and everyone treats me like family here. Everyone is very nice and very friendly and I’m very happy here.”

“I’m excited to start something new and different with new challenges.
It’s a very male orientated role, but that doesn’t put me off and it’s definitely suitable for both males and females.
I’ve already recommended G4S to a friend of mine!”

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

If this opportunity is of interest then we want to hear from you. Please click the “Apply” button to submit your formal application.