Technical Support (Access and Beyond)

Centurion, جمهورية جنوب افريقيا

تطبيق

معرّف الوظيفة: 23285

فئة الوظيفة: التكنولوجيا

الموقع: Centurion, جمهورية جنوب افريقيا

تاريخ الإغلاقاق:

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G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Technical Support (A&B) based at our Head Office in Centurion, reporting to the General Manager A&B.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Technical Support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Responsibilities

Effective and accurate Software System Support

Perform first and second line support to all software / system related queries.
Escalate third line queries and compile a detailed fault analysis report.
Monitor and oversee response and resolution to the client on escalated queries.

Effective and accurate Hardware System Support.

Perform first and second line support to all hardware / system related queries.
Escalate third line queries and compile a detailed fault analysis report.
Monitor and oversee response and resolution to the client on escalated queries.
Perform technical sales support to sales staff
Perform site inspections and complete product specifications and system design based on this

Evaluating and testing of equipment returned for repair/replacement

All returned items to be inspected and if necessary tested before sent to the supplier for further action.
Full reporting on status of all repaired items in the system
Cost reporting on all items

Update Documentation and distribution of product notifications

Product Specification
Product Write-Up
Product Manual
Product User Manual
New products

Review and awareness of business development opportunities

New business development

Identifying new business opportunities within the sphere of operations, as well as in terms of growth of business with existing customers.
Identify and pursue all potential African business within the sphere of operations.

Competitors evaluations

Demonstrate a comprehensive understanding of the competitor environment faced by the region.

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required

Qualification and Experience

Grade 12 / Matric Equivalent
A valid Driver’s Licence
Own reliable transport
Minimum of 3 years experience Electronic Security Services Management (3yrs – Management or similar)
Extensive experience w.r.t. implementation of the following systems:
- Time and Attendance
- Access Control
- CCTV
Experience in Sales and specifying of Large Projects
Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management