Service Desk Administrator

Who We Are

G4S is part of the Allied Universal Group, a leading security and facility services company that provides proactive security services and cutting edge smart technology and tailored, integrated security solutions that allow clients to focus on their core business.  For over 30 years, the G4S brand has been synonymous with the highest standards of integrity and service in the marketplace. We are passionate about helping our clients protect their business with our integrated solution design approach. This includes a comprehensive service and product selection of guarding services, monitoring services, fire safety, and security systems. 

At G4S Secure Solutions (Ire) Fire And Security Systems Division, we are driven by innovation and a commitment to delivering exceptional quality to our clients. As a market leader, we strive to create lasting partnerships and expand our market presence through strategic growth and development. We are seeking a dynamic and results driven Business Development Manager in our F&SS business to join our team and contribute to our mission of building strong relationships, driving revenue and expanding our reach in the market place. The role holder reports to the Head of Sales to join our business development team across Ireland. We have opportunities to develop the Company's offering and will welcome applications from people with the relevant skills, experience and drive to make a real difference in an exciting and challenging market.

Our Mission

The company, through its unparalleled customer relationships, provides proactive solutions, cutting-edge smart technology, and tailored services that allow customers to focus on their core business.

Our Values

Your Role

You will be responsible for coordinating the daily operations of field service activities within the fire and security systems division. You will primarily focus on scheduling engineers to customer appointments and managing the billing process for completed work, whilst ensuring smooth service delivery, customer satisfaction, and accurate financial processing in a fast-paced, compliance-driven environment.

Key Areas of Responsibility

• Promote G4S Secure Solutions and all its products and services

• Liaise Engineers, Business Development Managers & Customers with the Fire & Security Division

• Receive and respond effectively and take responsibility for customer calls and emails identifying source of problems and assigning appropriate Engineer

• Deal with all customer requests i.e.. reports and certification etc.

• Manage Customer contracts, initiate and change where required

• Plan and schedule contracted maintenance/ reactive/ commission work in accordance with maintenance agreements and customer requirements

• Manage the purchase order requests, sales orders and invoicing processing engineers work report

• Utilise all available systems for the management of Operations when required

• Provide regular reports on activities that will enable management plan strategic and operational direction for the Service/Fire & Maintenance team

• Provide back up for general administration & ad-hoc administration duties

• Support sales and installation teams when required

• Liaise with Monitoring Centre

About You

• 1+ year experience in a similar role

• Excellent communication & interpersonal skills

• Planning & organising skills

• Problem solving ability

• Results and customer focused

• Ability to work to tight deadlines