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Street Ambassador/K232/105097/2

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Job Reference: G4S/TP/3179698/105097
Number of Positions: 2
Job Category: Security / Protective Services
Contract Type: Full Time
Salary: £9.31 - £9.31
Location: Edinburgh
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:UK - Secure Solutions
Closing Date: January 6, 2018
Package Description: 20 days leave per year + 8 days Bank Holidays, company sick pay, plus other benefits including opt-in pension plan and health scheme.

Job Introduction:

Do you want to be part of a leading global integrated security company specialising in the provision of security products, services and solutions?

G4S is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

Role Responsibility:

As a key point of contact for both staff and visitors at the premises of our client, Royal Bank of Scotland (RBS), Street Ambassadors will represent the Gogarburn Street, as the primary interface with customers and RBS colleagues. Their sole purpose will be to provide a seamless customer and visitor experience whilst also undertaking a passive and non-intrusive approach to security through surveillance techniques.


The Ideal Candidate:

 Security professional – To be vigilant and proficient in all threat level awareness

 Customer focused - Providing first class support service. This will include information provision, local knowledge and enhanced disability interaction

 Partnership working - Ensuring all street ambassadors have the full breadth of knowledge of the facilities service team within the campus

 Natural communicator – Articulate interpersonal skill set with a degree of charisma to manage a unique environment

 Industry leading personal presentation standards, with exceptional FOH qualities

 Competent with the use of the latest innovative technology and apps  Living the RBS values of Determined to Lead and TOFU

 All individuals will meet an agreed assessment benchmark and be screened to PES 4 standards

 A full detailed training programme will be provided

 

Candidate Specification:

Essential:

- Fluent in spoken and written English

- Prior security experience gained in a Corporate, Critical National Infrastructure, Police or Military environment

- Achieves a score of between 3 & 5 on ‘Acting Professionally’ & ‘Information Dissemination’ recruitment assessment

- Competent user of modern tablet type technologies

- Smart appearance, confident and personable

- Experience of basic conflict resolution

- Effective communicator both verbally and written

- Good security awareness and the ability to identify risks and act accordingly

Desirable:

- Possession of valid SIA Licence

- Trained in accordance with project Griffin

- Knowledge of legal rights and powers and the use of reasonable force

- Qualification in Customer Service or Facilities Management role

Trained in advance level conflict resolution

- Possession of a valid first aid certificate

- Good level of competency in computer skills

- Local knowledge of the region, and awareness of the transport functions around Gogarburn


About the Company:

G4S is the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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