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International Software Support Engineer - G4S Deposita - Dubai

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Job Reference: G4S/TP/3328774/104498
Number of Positions: 1
Job Category: IT / Software Development
Contract Type: Full Time
Salary: Market Related
Location: Dubai
G4S Region: North Africa, Middle East and Southern Asia
Country:United Arab Emirates


G4S Business Unit:United Arab Emirates
Closing Date: December 10, 2017
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

                                        International Software Support Engineer

G4S Deposita (Dubai), a leading provider of integrated cash management solutions, has a vacancy for an International Software Support Engineer based at our operations in Dubai.

The main purpose of this role is to supply software support, communicate and collaborate with all internal and external departments or companies making use of the Cash360 solution and products.

 

Role Responsibility:

International After Sales Support

  • Provide timely, efficient and professional service to all clients to ensure client satisfaction
  • Manage a large volume of inbound and outbound support calls
  • Identify customers’ needs, clarify information, provide direct support or guidance forward to resolution
  • Follow step by step troubleshooting scripts for first line support
  • Create problem tickets for all calls and e-mails received, enter the history of the problem and subsequent resolution if resolved at the Help Desk
  • Monitor health of network, hardware, and software for Cash 360 customers

Training and Development

  • New Projects - Present Training for all involved in the new project                       
  • Current Projects -  Training Manual Management retraining
  • General Training Administration – Certification &
  • Reporting 

Develop Software Solutions, conduct feasibility studies and grow the business

  • Adhere to health and safety standards - Enforcing our values
  • Performing of miscellaneous and ad hoc tasks as ordered by management
  • Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Prepare and install solutions by determining and designing system specifications, standards and programming
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures
  • Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Protect operations by keeping information confidential
  • Provide information by collecting, analyzing and summarizing development and service issues
  • Accomplish engineering and organization mission by completing related results as needed
  • Support and develop software engineers by providing advice, coaching and educational opportunities
  • First and foremost, developing software our users need
  • Mentor junior and mid-level engineers
  • Collaborate with team to brainstorm and create new products
  • Grow engineering teams by interviewing, recruiting and hiring
  • Make informed decisions quickly and taking ownership of services and applications at scale
  • Work collaboratively with others to achieve goals
  • Be a persistent, creative problem ­solver
  • Remain cool and effective in a crisis
  • Stay on the leading edge of development practices
  • Passionate about great technologies, especially open source
  • Understand business needs and know how to create the tools to manage them 
  • Cooperated effectively with vendors to facilitate installation, testing, upgrade, and migration of new software
  • Maintained, fine-tuned, and optimized system architecture through outstanding expertise in application installation, configuration, integration and administration
  • Resourcefully applied code modifications for enhancements and defects to meet and/or surpass customer needs
  • Installed patches on Sun Solaris and HP11i and performed database sanitization for Oracle 9i upgrade
  • Executed unit and system test on enhancements, patches, and applications to ensure 100% quality results
  • Closely monitored production systems to ensure consistently flawless performance

Provide first line support, troubleshooting, implement, testing and roll-out of all services provided. Ensure verification of coding  and execution of software solutions provided to customers

  • Supporting the technical design process by participating in the analysis of technical application requirements
  • Assisting in implementing analyses that will identify requirements related to people, processes and technology
  • Participating in implementing the technical infrastructure
  • Assisting in the integration of technical and application components
  • Coding and testing program modules; assisting in design
  • Maintaining, tuning and repairing applications; providing user support
  • Participating in execution and documentation of tests
  • Execute full software development life cycle (SDLC)
  • Develop flowcharts, layouts and documentation to identify requirements and solutions
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Integrate software components into a fully functional software system
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Ensure software is updated with latest features

Health and Safety

  • Participate in the design/development/review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required

 


The Ideal Candidate:

Minimum Qualifications & Requirements

  • Grade 12 or NQF Level 4,
  • 3 years’ experience within the Cash360 environment, G4S Deposita advantageous,
  • Excellent communication capabilities,
  • Willingness to travel abroad,
  • Proficient computer skills including Microsoft Office,
  • Effective oral and written communication skills,
  • Active listening skills,
  • Ability to assess and evaluate situations effectively,
  • Ability to identify critical issues quickly and accurately,
  • Attention to detail,
  • Ability to work in a team as well as independently.

 Knowledge

  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation
  • G4S Cash360 solution
  • Cash Industry
  • Technical Acumen

Skills

  • Communication (Written and Verbal)
  • Computer literacy
  • Technical experience
  • Negotiation
  • Managing Conflict
  • Leading people
  • Working on medium to large infrastructure
  • Communicate on all levels
  • Project Management
  • Drafting policies, procedures and other documentation
  • Ability to work on a global scale, taking various cultures into account 

Attributes

  • Managing professionally
  • Delivering strategy
  • Delivering objectives
  • Awareness of the market environment
  • Performance Driven
  • Excellent in Teamwork and Collaboration Management
  • Customer Thinking
  • Working with Complexity
  • Driving Change
  • Delivering Performance

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S Dubai, our vision is to be recognised as the leader in providing end to end Cash Solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com


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Please Note: The application deadline for this job has now passed.

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