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Global Security Operations Center Operator

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Job Reference: G4S/TP/3192811/93494
Number of Positions: 3
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $17.00 - $17.00
Location: West Houston, TX
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: July 19, 2017

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator. The Global Security Operations Center (GSOC) is a critical part of the operational decision-making process, providing collection and interpretation of multi-source domestic and international in support of our client's personnel worldwide. The GSOC Operator will be responsible for monitoring the safety and security of the corporation's employees, facilities and property worldwide. Using an assortment of tools that range from global access control and alarm monitoring system to various business intelligence sources, open source media, internet and in-house tools, the Operator is required to detect, analyze and alert others regarding any adverse conditions to the corporation and its employees.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Execute all aspects of the day to day functions of the Global Security Operations Center
  • Execute protocols and communicate at all levels across the globe to employees and security team members as needed
  • Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed; initiate mass communication notifications as required; notify leadership of events effecting business operations and employees
  • Monitor Closed Circuit Television (CCTV) network systems, review video as necessary
  • Utilize and execute checklists, protocols and phone listings to effectively manage global incidents and make applicable notifications
  • Monitor travel safety and security of company's employees
  • Investigate alarms responding by sending patrols or alerting fire services or police as needed
  • Able to operate in stressful situations while managing escalated calls

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Minimum of 2 years of security/security control room experience
  • Work experience must include the following:
    • Professional customer service skills
    • Knowledge of current events happening globally
    • Ability to demonstrate and apply analytical and critical thinking skills
    • Ability to use logic and reasoning to reach conclusions and approaches to problems
    • Ability to perform emergency dispatch and crisis intervention services
    • Ability to communicate effectively with IT and Security Systems professionals

Skills Required

  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must possess excellent computer skills (minimum 60 wpm typing average)
  • Must have good working knowledge of Microsoft Office tools
  • Must be comfortable with high-tech work environment, and constant learning of new tools and innovations
  • Must have experience with access control, alarm systems and Closed Circuit Television (CCTV)
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected.

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en-US/Site%20Tools/Contact%20us/


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Please Note: The application deadline for this job has now passed.

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