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GSOC Flex Operator 2

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Job Reference: G4S/TP/2909863/102800
Number of Positions: 1
Job Category: Security / Protective Services
Contract Type: Full Time
Salary: $20.25
Location: Los Angeles (CA)
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: December 2, 2017

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator.

The Global Security Operations Center is a 24/7 operation which provides a comprehensive "edge-to-endpoint" monitoring approach to provide broad visibility of activity across the infrastructure of a high profile client, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to security operations team.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Answering phones; operate IP based telephone system
  • Operating radio; use multi-channel communications
  • Call logging; data entry
  • Operations support; routing of call information to the appropriate units for handling
  • Comply with and facilitate the conduct of the daily routine in the GSOC
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to meet and maintain any applicable licensing or certification requirements

Type and Length of Specific Experience Required

  • Work history to include demonstration of each of the following:
  • Analytic and critical thinking skills
  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Ability to perform emergency dispatch and crisis intervention services
  • High level of competency with advanced computer systems (e.g., hardware, software and networks)
  • Ability to communicate effectively with IT and Security Systems professionals

Skills Required

  • Effective oral and written communication skills
  • Must be able to work a flexible schedule on a variety of shifts
  • Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Ability to research, investigate, compile information
  • Planning and organizing skills
  • Problem solving skills
  • Coaching, mentoring, motivating skills
  • Skilled in synthesizing facts, concepts, principles
  • Ability to mediate conflict with tact, diplomacy
  • Must be able to work independently

Other

  • Must be 18 years of age or the minimum required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Flexibility in work schedules and availability for all shifts is essential
  • Ability to adapt to a dynamic environment and working under extreme pressure
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Upon acceptance of a job offer, must be able to pass the following:
    • MMPI - Psychological testing and a skills assessment
    • Physical exam

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited to include some standing, bending, light lifting, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en-US/Site%20Tools/Contact%20us/


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