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Customer Service Agent

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Job Reference: 2154
Number of Positions: 1
Job Category: Secretarial and Administration
Contract Type: Part Time
Salary: £18,252.00
Location: Walton Oaks, Tadworth, Surrey
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:
Closing Date: October 19, 2018
Package Description: 28 days annual leave inclusive bank holidays.

Job Introduction:

An opportunity has arisen for an experienced Receptionist/Customer Service Agent to join the G4S Secure Solutions (UK) team in the Tadworth area. A flexible approach is required to ensure the smooth running of the reception area and provide a prompt and professional service at the G4S Customer premises. The successful applicant will work Monday to Friday, 36 hours per week (fixed shifts).

About G4S

G4S, the leading global security and outsourcing group, specialises in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 120 countries and over 620,000 employees.

Role Responsibility:

The main responsibilities of this role are to ensure that the Company & statutory regulations of the G4S Customer are complied with in tasks undertaken, while maintaining high standards of professionalism.

  • Answer telephone, screen and direct calls appropriately
  • Provide information to callers as and when necessary and appropriate
  • Greet persons entering the client site
  • Direct persons to correct destination within the client site
  • Deal with queries from customers, staff, visitors and contractors
  • General administrative and clerical support
  • Prepare letters and documents
  • Schedule appointments and manage meeting rooms within the client site
  • Maintain a smart, professional reception area at all times 
  • Manage & log jobs in accordance with client system for all Facilities issues
  • Liaise and build relationships with Maintenance, Catering, Cleaning & mailroom teams
  • To perform any other daily security and front of house duties as assigned by the Service Delivery Manager.

The Ideal Candidate:

Essential Minimum Requirements

  • Must hold a valid SIA licence (Security Guard minimum level)
  • Possess a Full UK driving licence and have access to own reliable transport
  • 5 years checkable work history
  • Unrestricted right to work in the UK/EU
  • Fluent written and spoken English

The Ideal Candidate will also have the following skills and experience in a similar environment.

  • Be well organised and professional at all times 
  • Customer focused
  • Have the ability to work under your own initiative with minimal supervision. 
  • Have the ability to work to tight deadlines
  • Problem solving skills
  • Enthusiasm and drive to deliver exceptional customer service
  • IT literate to an intermediate level –Microsoft Excel, Word and Access (desirable)



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Please Note: The application deadline for this job has now passed.


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