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Shift Manager-Hastings

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Job Reference: YSI02001
Number of Positions: 1
Job Category: Children's Services
Contract Type: Full Time
Salary: 0 - 0
Location: Hastings
G4S Region: Americas
Country:United States

G4S Business Unit:US Youth Services
Closing Date: April 14, 2017

Job Introduction:

The following is a composite representation of the actual positions which make up this classification. It is not intended to cover all possible job requirements or job factors which, if applicable, are included by reference. Lines of supervision and reporting are as shown on an organizational chart. Under the direction of a supervisor, oversees the supervision of the custody workforce; responsible for insuring the care, custody, and discipline of juveniles; does related work as required. Is on 24-hour call to respond to emergencies.

Role Responsibility:

• Is responsible for all operations activities on a shift, including monitoring master schedules. • Serves as the Duty officer when assigned. • Coordinates transportation in the absence of the Intake/Transport Supervisor or transportation coordinator, including emergency transportation in the event of an injury, etc. • Organizes supervisory custodial work and develops effective work procedures. • Manages the overall operations of assigned staff and briefing of same regarding the proper performance of essential facility routines. • Participates in Youth Care Worker evaluations, discipline and terminations. • Participates on interview panel for Youth Care Workers and makes hiring recommendations. • For the shift, assists the preparation of schedules for Youth Care Workers; the assignment of YCW’s to stations and shifts, the scheduling of overtime as required; and vacation scheduling recommendations. • Insures the observance of laws and regulations by juveniles, Youth Care Workers, civilian employees, and visitors. • Assists in overseeing investigations of the facts when complaints are made by staff members or juveniles and recommends remedial measures. • Notes suspicious persons and behavior and takes action; notes, and reports significant conditions constituting hazards, and takes the steps necessary to insure safe and orderly conditions. • Insures the proper supervision of juveniles and helps maintain order. • Reviews pertinent information regarding facility security; initiates appropriate action. • Supervises the disbursement of and where necessary obtains and distributes needed equipment and materials. • Gives instruction in facility methods. • Insures that Facility ratios are filled in conformance with required staff to youth ratios. • Reviews violation reports and recommends as needed. • Cooperates with members of the treatment staff in developing, supporting, and maintaining facility programs and services. • Supervises the overall safety & Security operations and/or functional programs and has responsibility for providing information for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees. • Directs and participates in escape apprehension activities. • Supervises all population counts. • Supervises and directs responses to emergency situations. • Performs inspections and files reports of findings as directed. • Assists in the facility’s training program, to include training in custody policy and procedures; use of special force equipment; effectively providing for the care, custody, and security of the population. • Prepares reports; maintains the essential records and files. • Maintains and updates all policies, procedures, directives, and post orders. • May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.

The Ideal Candidate:

Education, Licenses and Certifications Required

• High school diploma or G.E. D. equivalent and successful completion of a required training program

Type and Length of Specific Experience Required

• Five (5) years of experience in the care and custody of juveniles in a correctional facility, two (2) years of which shall have been in a supervisory capacity. • Appointees will be required to possess a driver's license valid in the state where the work site is located only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Skills Required

• Knowledge of the laws, rules and administrative plan standards of a correctional facility. • Knowledge of the procedures used in maintaining proper conduct among staff, juveniles and visitors. • Knowledge of the methods used in supervising the custody, rehabilitation, protection, housing, feeding, work, discipline of juveniles to assist them toward social rehabilitation. • Knowledge of the principles of criminal justice and their application to juvenile custody and correction. • Ability to organize work and develop work methods to assist youth in meeting their performance goals. • Ability to give instructions to those engaged in custodial work and supervise their work. • Ability to direct and participate in escape apprehension activities and other emergency situation response requirements. • Ability to perform repetitive work without loss of equanimity, patience, or courtesy, to remain calm and decisive in emergency situations, and to retain emotional stability. • Ability to work effectively with others and maintain positive professional relationships with all supervisory and line staff. • Ability to investigate complaints and prepare recommendations for remedial measures. • Ability to note potential dangers and hazards and to take steps to insure orderly and safe conditions. • Ability to supervise the proper use of equipment and materials and supplies. • Ability to prepare reports. • Ability to supervise the maintenance of records and files. • Ability to work with a variety of behaviors. • Ability to tolerate verbal and mental abuse while maintaining a professional demeanor. • Ability to perform appropriate crisis intervention involving student behavior, including physically breaking up fights in the classroom. • Ability to complete pre-service and annual in-service CPR and first aid certification training and self-defense and physical intervention training. • Ability to pass drug and TB screening and testing. • Ability to work under pressure; meet inflexible deadlines; set priorities; deal diplomatically with difficult individuals; and supervise others; ability to manage multiple programs; lead management teams and work independently. Adherence to the highest ethical standards essential. • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. • Knowledge of procedures used to distribute oral medications as designated by the Health Care Services staff. • Ability to maintain essential records, reports, and files.


• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Physical Requirements and Environment

• Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 100 pounds of force occasionally. Position is mostly standing and employee must be able to physically perform escalation matrix as defined in Protective Action Response. This may include, but is not limited to all countermoves and restraint techniques. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations. • The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting. • Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.

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Please Note: The application deadline for this job has now passed.


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