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Scheduling Specialist

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Job Reference: G4S/TP/2063288/93260
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $17.00 - $17.00
Location: New York, NY
G4S Region: North America
Country:United States


G4S Business Unit:US Secure Solutions
Closing Date: July 15, 2017

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Scheduling Specialist. As a Scheduling Specialist, you will serve as a direct link between G4S Secure Solutions National Communications Center and G4S Managers/Supervisors and employees on off-hour shifts. They will encompass the professional operation, administration, profitability, and quality assurance of uniformed services for all client sites. The Scheduling Specialist is directly responsible for the communication, dispatching and/or scheduling employees for service requests/changes provided by G4S Secure Solutions National Communications Center and G4S customers. This position includes maintenance of schedules in G4S Labor Scheduling System and the oversight of data entry in the Labor Scheduling System.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Provide assistance to the Scheduling Manager in monitoring non-billable overtime
  • Schedule, manage call offs and vacation requests for the account
  • Data entry in G4S Labor Scheduling System
  • Answering phones, responding to email communications
  • Dispatch service requests to field supervision
  • Provide response to G4S National Communications Center with resolution to schedule/service requests
  • Provide assistance to customers, employees and visitors in a courteous and professional manner

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • Associate's degree or higher in any discipline
    • Must possess a minimum of 3 years of verifiable related work experience in security industry
    • Minimum of one year verifiable supervisor/management experience
    • Service in the active duty military, military reserve or National Guard
    • Service in auxiliary police or cadets

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Be able to work flexible schedules
  • Be able to operate radio or telephone equipment and/or console monitors
  • Demonstrated ability to interact cordially and communicate with the public
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme temperatures is expected.

Major activity: Working on a PC while sitting, telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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